Microsoft Office
Alisanda Isabel Cornejo Bernal
Mechatronic Engineer
Queretaro
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Adept at planning, directing and maintaining continuous operations. Experienced in directing employees and keeping efficient work in accordance with quality standards. Passionate of developing new strategies and applying creative and analytical approach to achieve the best results. Excels through mentoring, training and empowering team for best performance.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
SD Coordinator
iCorp
Queretaro
2 2022 - 7 2024
- Spearheaded service desk operations, demonstrating exceptional leadership and strategic oversight across multiple teams.
- Implemented and refined processes that resulted in significant improvement in KPIs, including response times (50% reduction), resolution rates (30% increase), and customer satisfaction scores (10% increase).
IT Analyst
iCorp
Queretaro
07.2019 - 01.2022
- Excellent results in remote support to users from USA and Canada.
- Managed over 250 tickets per month.
- Led initiatives to enhance team efficiency and productivity.
Design Engineer
PDE - Grupo PYMESA
Queretaro
07.2018 - 06.2019
- Modeling and drawing of equipment for the aliments industry.
- As lead designer for a production line, prepared, checked and coordinated documentation to support component design and application, in a manner that improved production time by a fifth of the time in previous projects and reduced cost of materials by 15%.
Capacitador Asistente Electoral
INE (Instituto Federal Electoral)
Queretaro
02.2018 - 07.2018
- Ensuring quality of elections process by training electoral officials 15% faster than expected.
- Boosted trust and loyalty from the team to ensure an 80% attendance of electoral officials.
- Managed time effectively to distribute multiple tasks between the electoral officials such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
English Teacher
Memphis English Services
Queretaro
11.2016 - 07.2018
- English classes for groups of varied ages preparing for TOEFL tests achieving 100% of success among students.
- Planned dynamic lessons to increase comprehension of vocabulary and grammar concepts.
Sales Executive
Blanme Mantelería (Modeles de Table S.A. de C.V.)
Queretaro
04.2017 - 08.2017
- Table linen sales in the southeast area of Mexico.
- Managed over 30 customer calls per day.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified new market opportunities through diligent research and networking
Technical Assistance Engineer / IRAD Administrator
Huawei Technologies de Mexico (Technical Assistance Center)
Mexico City
05.2015 - 10.2016
- Responsible for administration and troubleshooting of remote desktops and VPN connection.
- Commissioned to manage tests of VPN environment, resulting in 40% increase of tests performed in each period.
- Use of Active Directory to Manage users and Virtual Machines over Windows Server.
- Experience with creation of tickets and support to external and internal customers.
Intern
ISTUC S.C.
Queretaro
01.2015 - 05.2015
- Established a robotic welding program for official EWF and AWS certification.
Intern
General Electric
Queretaro
06.2014 - 08.2014
- Lean Challenge: Creation of an Automatic Stack-up tool tool which reduced lead time by 70%.
- Learning basic concepts of Lean Manufacturing directed to engineering.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Science - Mechatronics Engineering
Universidad Del Valle De Mexico
Querétaro City, Querétaro, Mexico 07.2010 - 12.2014
Skills
Mechanical Design
Technical Assistance
Circuit Design
Fast learning
Leadership
Mentoring skills
Negotiation skills
Versatile
Broad-minded
Incident documentation
Teamwork and Collaboration
Project Planning
Software
Active Directory
Autodesk Inventor
SAP environment
Microsoft Exchange
Catia V5
Siemens NX
Solidworks
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Accomplishments
- Supervised different teams consisting of 22 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementPersonal development programsWork from home optionPaid sick leaveTimeline
IT Analyst
iCorp
07.2019 - 01.2022
Design Engineer
PDE - Grupo PYMESA
07.2018 - 06.2019
Capacitador Asistente Electoral
INE (Instituto Federal Electoral)
02.2018 - 07.2018
Sales Executive
Blanme Mantelería (Modeles de Table S.A. de C.V.)
04.2017 - 08.2017
English Teacher
Memphis English Services
11.2016 - 07.2018
Technical Assistance Engineer / IRAD Administrator
Huawei Technologies de Mexico (Technical Assistance Center)
05.2015 - 10.2016
Intern
ISTUC S.C.
01.2015 - 05.2015
Intern
General Electric
06.2014 - 08.2014
Bachelor of Science - Mechatronics Engineering
Universidad Del Valle De Mexico
07.2010 - 12.2014
SD Coordinator
iCorp
2 2022 - 7 2024