ALISHA GLENN
San Mateo
Summary
Accomplished Salesforce Administrator with 4+ years of experience driving efficiency and enhancing data management within organizations. Expertise in automating processes and integrating third-party systems. Proficient in developing user training and comprehensive documentation. Committed to leveraging technical skills to streamline workflows and optimize business processes.
Overview
14
14
years of professional experience
Work History
Salesforce Administrator
JobTrain Inc
11.2024 - Current
- Solely responsible for administering the NPSP (Non-Profit Success Pack) Salesforce org.
- Created and maintained technical and design documentation as well as end-user guides to facilitate user adoption. Support the training of new users as needed.
- Secured more than $1M by leveraging Apex, Lightning Web Components and custom apps to create and enhance functionality.
- Collaborated with cross-functional teams and stakeholders to identify and resolve pain points in the Salesforce organization.
- Automated manual processes using Flow Builder, reducing time spent on repetitive administrative tasks by 80%
- Provided support related to third-party integrated apps and workflows.
- Conducted monthly data quality audits and implemented validation rules to maintain data accuracy.
- Managed user access and permissions within Salesforce to ensure data security and compliance.
- Customized Salesforce dashboards and reports to provide insights for cross-functional teams.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
Salesforce Administrator
National MS Society
10.2021 - 06.2024
- Championed semi-annual data clean-up projects that identified and merged duplicate entries
- Scheduled and ran bi-weekly office hours to answer quick questions about processes
- Managed system performance monitoring to ensure optimal uptime and reliability across all platforms.
AP Specialist
BBVA Compass Bank
04.2018 - 10.2021
Service Manager
Wells Fargo
04.2012 - 01.2018
Education
High School Diploma -
P.D Jackson Olin High School
Birmingham, United States05.2011
Skills
- Integration with third-party services
- Data integrity management
- Risk assessment and mitigation
- Project oversight
- Salesforce customization
- User administration
- Workflow management
- Process automation
LANGUAGES
SOQL Advanced
PYTHON Advanced
Timeline
Salesforce Administrator
JobTrain Inc
11.2024 - Current
Salesforce Administrator
National MS Society
10.2021 - 06.2024
AP Specialist
BBVA Compass Bank
04.2018 - 10.2021
Service Manager
Wells Fargo
04.2012 - 01.2018
High School Diploma -
P.D Jackson Olin High School
Certificates
Salesforce Certified Platform Foundations
Salesforce Certified Platform Administrator
Salesforce Certified Platform App Builder