Alison De La Riva
Orange County & Los Angeles County
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Account Manager
Converge - Subsidiary of Arrow Electronics
06.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Streamlined internal processes for better efficiency in account management tasks.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
International Account Manager
Bisco Industries, Inc
04.2017 - 06.2023
- Analyzed and translated data and technical information with attention to detail
- Communicated directly with clients and carriers in collaboration with senior team members
- Worked under pressure and met established goals and objectives
- Developed and maintained strong relationships with current and potential customers
- Maintained accurate records and an organized work environment
- Was able to increase an account from 100k to over 1 million in sales within a fiscal year.
- Provided comprehensive account management services, ensuring a high level of customer satisfaction and retention.
Accounts Receivable Clerk
Coastal Building Services
09.2014 - 04.2017
- Monitored portfolio of accounts for compliance with contractual payment terms
- Prepared weekly collection reports for management review
- Maintained records of invoices, debit, and credit memorandum
- Demonstrated friendliness and proper phone etiquette with every customer
- Processed payment refunds, insufficient funds, and chargeback disputes
- Maintained confidentiality of sensitive information and contracts
- Assured timely billing by accurately entering billing information in the system.
Education
Bachelor of Arts (B.A) -
CALIFORNIA STATE UNIVERSITY, RTVF
06.2012
Associate of Arts - Film
Orange Coast College
06.2010
Skills
- Proficient in Microsoft Office, Anita Software, QuickBooks, Salesforce, Dropbox, Media Platforms, Skype, Zoom
- Excellent Verbal and Written Communication Skills
- Team player and Driven to succeed
- Strong Lead Development Skills
- Order & Time Management
- Issue Resolution
- Business Negotiation
- New Account Creation
- Excellent Negotiating Tactics
- Managing Multiple Tasks
- Customer Relationship Management
Timeline
Account Manager
Converge - Subsidiary of Arrow Electronics
06.2023 - Current
International Account Manager
Bisco Industries, Inc
04.2017 - 06.2023
Accounts Receivable Clerk
Coastal Building Services
09.2014 - 04.2017
Bachelor of Arts (B.A) -
CALIFORNIA STATE UNIVERSITY, RTVF
Associate of Arts - Film
Orange Coast College
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