Allen Gonzalez Galicia

Delivered high-quality answering service support for various clients. Tasked with taking messages or dispatching emergency calls, depending on the account handled and the reason for the call. The job demanded exceptional multitasking skills and organizational skills in a fast-paced work environment.

Additional experience as a supervisor and in the quality assurance department. These areas demanded ongoing coaching and feedback to agents to review mistake and help improve their performance.