Allison Benson
Le Claire, IA
Summary
Dedicated professional focused on enhancing patient satisfaction through effective communication and coordination. Proven ability to manage appointments, assist with insurance inquiries, and maintain accurate patient records, ensuring seamless clinic operations. A strong team player committed to delivering compassionate support and advocacy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Patient Coordinator
Psychiatric Medical Care
De Witt, IA
01.2026 - Current
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Facilitated insurance verification and benefit inquiries, enhancing patient service experience.
- Maintained accurate patient records in electronic health systems for easy access.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated referrals from primary care providers to specialists, ensuring continuity of care.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
Patient Care Tech
Northwestern Hospital
08.2023 - 03.2024
- Assisted patients with toileting and mobility to promote independence and comfort
- Ensured patient safety by applying bed and chair alarms to prevent falls.
- Addressed patient needs promptly to enhance satisfaction and care experience
- Collaborated with team members to support patient care across multiple units
- Recorded vital signs, including weights and heights, for patient assessments.
- Follow chain of command when reporting issues
Clinical Assistant
Childrens hospital of colorado
03.2023 - 06.2023
- Get supplies for nurses
- Feed babies
- Watch montiors for changes
- Provide education on car seat safety
- Change babies diapers
- Do vitals, weights and measurements
- Help in deliveries
CNA
littleton adventist hospital
12.2020 - 02.2023
- Answered call lights and provided support and comfort by adjusting bed rails and setting bed alarms
- Gave good oral care and personal hygiene
- Checked PATIENT’S vitals
- Assisted with feeding
- Reported to nurses of findings on skin and abnormal vital signs
Activity Director, CMA, CNA
fountain west
08.2018 - 11.2020
- Designed a variety of activities for residents
- Performed assessments on activities
- Make monthly calendars of activities
- Answered call lights and assissted residents
- Checked vital signs and blood sugar levels
- Provided oral and personal hygiene
- Participated in fun group activities
CNA
genesis medical center
05.2014 - 10.2014
- Answered call lights
- Provided oral and personal hygiene
- Set up rooms for new admissions
- Checked vital signs
- Assisted with feeding
Education
High school diploma -
Central DeWitt High School
DeWitt, IA05-2014
Skills
- Insurance Coordination
- Patient coordination
- Appointment scheduling
- Electronic health records
- Team collaboration
- Medical terminology
- Administrative Support
- Records management
- Patient Follow-up
- Insurance Knowledge
Certification
- CNA – Certified Nursing Assistant
- CMA – Certified Medication Aide
- Activity Director
Timeline
Office Patient Coordinator
Psychiatric Medical Care
01.2026 - Current
Patient Care Tech
Northwestern Hospital
08.2023 - 03.2024
Clinical Assistant
Childrens hospital of colorado
03.2023 - 06.2023
CNA
littleton adventist hospital
12.2020 - 02.2023
Activity Director, CMA, CNA
fountain west
08.2018 - 11.2020
CNA
genesis medical center
05.2014 - 10.2014
High school diploma -
Central DeWitt High School