Alma Cristino
Leasing Manager
Mexico City,CMX
Summary
Results-driven Leasing Manager with 6+ years of experience in multifamily property leasing. Advanced AppFolio user with strong lead conversion, renewal management, and vacancy reduction experience. Proven ability to work remotely, respond rapidly to leads, and coordinate with construction and maintenance teams to ensure unit readiness.
Bilingual English–Spanish with a sales-oriented mindset.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Leasing Coordinator / Acting Leasing Manager
Cushman & Wakefield
01.2018 - 09.2025
- Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service.
- Collaborated with other team members on multi-unit properties'' projects to improve overall efficiency.
- Monitored competitor activity in the local rental market to identify opportunities for growth or improvement in our services offerings.
- Assisted in marketing efforts for property vacancies using targeted social media campaigns, online listings, and open house events.
- Managed full leasing lifecycle for high-volume multifamily portfolios
- Responded to inquiries, conducted tours, processed applications, and executed leases
- Maintained real-time pipeline and follow-ups in AppFolio
- Managed renewals, retention efforts, and rent increase communications
- Supported occupancy levels averaging 95%
- Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
- Facilitated a smooth move-in experience for new tenants through clear communication regarding requirements and expectations.
- Contributed to efficient office operations by organizing files, maintaining an organized workspace, and managing incoming calls/messages from clients or vendors.
- Maintained thorough knowledge of current market trends to provide informed recommendations on rental pricing strategies.
- Collaborated with maintenance staff to ensure timely resolution of repair requests, maintaining positive tenant relationships.
- Provided ongoing support for tenants throughout their lease term by addressing any concerns or requests promptly and professionally.
Education
Bachelor of Business Administration And Management -
Universidad Del Valle De México
Mexico City, Mexico 05.2001 -
Skills
Property management
Timeline
Leasing Coordinator / Acting Leasing Manager
Cushman & Wakefield
01.2018 - 09.2025
Bachelor of Business Administration And Management -
Universidad Del Valle De México
05.2001 -