Alma Fernández Jiménez

-Develop and implement learning and development programs for emerging talent needs, including Project Specialist, New Graduates, Interns, Incubator Programs.

-Collaborate with business leaders to identify skill gaps and learning needs for emerging talent populations.

-Develop and implement the onboarding experience for participants in our Emerging Talent programs.

-Designed and managed the end-to-end lifecycle of an internal Incubation Program driving success metrics aligning with organizational goals.

-Coordinated with cross-functional teams to provide comprehensive support to our Emerging Talent programs.

-Develop and deploy engaging soft skills training sessions, workshops and talks for the CX organization.

-Served as a trusted advisor and subject matter expert on facilitators and trainings, providing ongoing support and guidance to our technical and external trainers.

-Provide national strategic oversight and direction for all Certified training programs, ensuring alignment with organizational objectives and business best practices.

-Serve as certified Master Coach Facilitator, providing coaching, guidance, and mentorship to internal teams and future train of trainers and facilitators.

-Develop, implement, and manage a rigorous certification program for facilitators, ensuring they possess the required skills and expertise to deliver high-quality, impactful training sessions.

-Global Program Management of Academy Supervisor program, ensuring its successful integration and adoption across all relevant regions.

-Manage and optimize the budget for the Certified Mexico team, ensuring efficient allocation of resources to maximize program impact.

-Conduct comprehensive development needs diagnosis to effectively implement the Talent Strategy suitable for each business unit.

-Develop and implement Women Talent Programs focused on increasing the representation of women in executive and high-potential roles.

-Identify and assess high-potential talent by conducting competency-based interviews, ensuring alignment with career path requirements.

-Deploy and implement a competency-based Women School of Mentoring to support ongoing professional growth.

-Analyze and interpret Hogan Assessment results to identify development opportunities and optimize the growth of high-potential talent.

-Lead regional culture initiatives, including Recognition Programs, Diversity and Inclusion initiatives, Women´s Network and Unity Network, to actively promote and strengthen a cohesive and inclusive corporate culture.

-Lead the regional talent performance review process, ensuring it is competency-based and aligned with strategic business objectives.

-Design, develop and implement innovative programs to identify, assess, and cultivate high-potential talent across the region.

-Conduct through analysis and continuous monitoring of Organizational Climate Surveys such as Global People Survey, Great Place to Work and Top Companies to drive data-informed talent and culture strategies.

-Manage talent development programs, including High Performing Teams, coaching and mentoring to foster leadership and professional growth.

-Strategically design, deploy and evaluate Organizational Development interventions to enhance organizational effectiveness to support sustainable professional growth.

-Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.

-Managed the administration and coordination of outsourced personnel to ensure seamless operational support.

-Developed, monitored and analyzed key performance indicators (KPIs) and generated comprehensive reports to track business effectiveness and inform decision making.

-Provided logistical and organizational support for training programas to outsourced staff, facilitating skill development and compliance with organizational standards.