Alma Daniela Garcia Ramirez
Rexburg
Summary
Dedicated and detail-oriented Process Support Specialist with a proven track record of efficiently managing academic records and transcripts. Experienced in seamlessly collaborating with front desk operations, providing valuable support during high-pressure situations. Known for delivering exceptional customer service while meeting tight deadlines in a fast-paced environment. Adept at process improvement, problem-solving, and collaborating with cross-functional teams to enhance workflow efficiency. Strong commitment to data accuracy and handling confidential information with discretion. Comfortable with dynamic schedules and deadlines. Ready to bring my versatile skill set to contribute to the success of the accounting office.
Overview
2
2
years of professional experience
Work History
Process Support Specialist, SRR Office
Matt Tanner
04.2022 - 08.2023
- Conducted efficient and accurate indexing of transcripts, ensuring the availability of academic records for students and faculty.
- Proficiently managed and resolved incoming calls , maintaining a high level of customer satisfaction.
- Acted as the primary decision-maker in approving or denying demographic workflow changes, ensuring data accuracy and compliance with institutional policies.
- Collaborated seamlessly with cross-functional teams, including front desk, on various special projects and process improvement initiatives, contributing to the overall efficiency and effectiveness of the office.
- Thrived in a fast-paced environment, consistently meeting indexing deadlines and prioritizing tasks to optimize productivity.
- Offered assistance, Helped with costumer service by attending phone calls and walk-in.
Early Morning Custodial
Symon Pacheco
02.2021 - 12.2021
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Worked early in the morning making sure everything was in order.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Education
High School Diploma -
Academia Juarez
Mexico07.2014
Skills
- Data Management
- Customer Service
- Team Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Call Management
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Process Support Specialist, SRR Office
Matt Tanner
04.2022 - 08.2023
Early Morning Custodial
Symon Pacheco
02.2021 - 12.2021
High School Diploma -
Academia Juarez
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