Alma Edith Corona Contreras
Guadalajara, Jalisco,JAL
Summary
Dynamic Associate Director with a proven track record in strategic leadership and process improvement. Expert in project management and coaching, I enhanced operational efficiency and mentored teams, driving performance improvements. Successfully streamlined workflows, resulting in a significant boost in productivity and team engagement.
Overview
16
16
years of professional experience
Work History
Associate Director
AT&T
10.2018 - 10.2025
- Assisted in developing strategic initiatives to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline workflow and improve communication.
- Contributed to team brainstorming sessions, generating ideas for process improvements and innovations.
- Led teams of up to 150 personnel, 8 managers, supervising daily performance as well as training and improvement plans.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Assisted senior leadership in managing all aspects of operations.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Project Manager
TATA
04.2016 - 10.2018
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans outlining scope, timelines, and resource allocation.
- Led meetings with stakeholders to achieve consensus on project objectives and deliverables.
- Implemented risk management strategies to mitigate potential project setbacks.
Accounts Receivable Manager
IBM
03.2014 - 04.2016
- Led accounts receivable team to enhance cash flow management and reduce overdue accounts.
- Streamlined invoicing processes, improving accuracy and reducing processing time by implementing automated solutions.
- Developed training materials for new staff, fostering knowledge retention and improving departmental efficiency.
- Analyzed customer payment trends to identify areas for improvement in credit policies and collections strategies.
- Mentored junior staff on best practices in accounts receivable operations, enhancing overall team performance.
Operations Manager
Teleperformance
12.2012 - 01.2014
- Streamlined operational processes to enhance efficiency and improve service delivery.
- Led cross-functional teams to implement best practices and optimize resource utilization.
- Developed and maintained operational budgets, ensuring alignment with strategic goals.
- Analyzed performance metrics to identify areas for improvement and drive corrective actions.
- Established vendor relationships, negotiating contracts to reduce costs and improve service quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Operations Supervisor
Teleperformance
09.2009 - 11.2012
- Oversaw daily operations to ensure adherence to quality standards and performance metrics.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored staff on best practices and company policies.
- Managed scheduling and resource allocation to optimize productivity levels.
- Ramp up of numerous lines of business new and growth related.
Education
Bachelor’s Degree - Communications
Universidad De Especialidades
Guadalajara Skills
- Project management
- Strategic leadership
- Coaching and mentoring
- Process improvement
- Corporate communications
- Organizational development
- Budget management
- MS office
- Public speaking
- Performance evaluations
- Reporting and documentation
- Regulatory compliance
- Public speaking
- Performance evaluations
- Reporting and documentation
- Regulatory compliance
Accomplishments
- AT&T Summit Award Winner — Recognized for achieving the best performance results across all management teams and lines of business throughout the year.
Certified Courses
Taste of Agile
• Presentation Skills
• Cyber Security and Privacy
• Project Manager Basics
• Project Management Orientation
• Training skills workshop
• Feedback Module
• Training Effectiveness
• Urgency Vs Priority
• High Performance Leadership
• SMART Goals
• Plan-Do-Check-act
• Business Ethics
• Effective Communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Associate Director
AT&T
10.2018 - 10.2025
Project Manager
TATA
04.2016 - 10.2018
Accounts Receivable Manager
IBM
03.2014 - 04.2016
Operations Manager
Teleperformance
12.2012 - 01.2014
Operations Supervisor
Teleperformance
09.2009 - 11.2012
Bachelor’s Degree - Communications
Universidad De Especialidades