Alma Jimenez
Fairfield
Summary
Dynamic Enrollment Specialist at Child Start Inc. with exceptional communication and strong organization skills. Successfully processed applications and enhanced community outreach, resulting in increased enrollment. Proven ability in applicant screening and documentation management, ensuring data integrity while fostering positive client relationships. Committed to delivering results and improving operational efficiency.
Overview
16
16
years of professional experience
Work History
Enrollment Specialist
Child Start Inc
Napa
04.2009 - 12.2024
- Processed enrollment applications, ensuring compliance with organizational guidelines.
- Coordinated outreach efforts to increase community awareness of enrollment opportunities.
- Provided support to families throughout enrollment process, addressing questions and concerns effectively.
- Maintained accurate records in enrollment database, ensuring data integrity and confidentiality.
- Assisted in training new staff on enrollment procedures and best practices for client interaction.
- Collaborated with team members to streamline application processing workflows for improved efficiency.
- Facilitated workshops to educate families about available resources and services within the organization.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
Education
Child And Family Studies Teacher Administration - Child And Family Studies
Napa Valley College
Napa06.2026
Skills
- Exceptional communication
- Documentation management
- Reporting and analytics
- Mathematics skills
- Customer service expertise
- Strong organization
- Data entry skills
- Applicant screening
- Deadline management
- Client relationship building
Languages
Spanish
Advanced (C1)
Timeline
Enrollment Specialist
Child Start Inc
04.2009 - 12.2024
Child And Family Studies Teacher Administration - Child And Family Studies
Napa Valley College