Alondra Ontiveros Castrejon
Customer Serice Rep & Sales Agent
Zapopan
Summary
Adept at enhancing customer satisfaction and loyalty, demonstrated through a successful tenure at Teleperformance, where I spearheaded retention initiatives and resolved complex technical issues. My expertise in strategy development and client relations, coupled with a persuasive professional demeanor, significantly improved user experience and fostered strong client relationships. Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Sales Agent
Onestar
2023.07 - 2024.08
- Developed strong relationships with clients through excellent customer service and regular followups.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Agent
Teleperformance
2022.05 - 2023.01
- Assisted call-in customers with questions and orders.
- Enhanced product knowledge through continuous training and professional development opportunities.
Retention Agent
Teleperformance
2021.11 - 2022.04
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
- Prevented potential account cancellations by addressing customer complaints effectively and efficiently.
Technical Support Representative
Teleperformance
2021.03 - 2021.10
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Teleperformance
2020.06 - 2021.02
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Middle School Diploma -
Supai Middle School
Scottsdale,Arizona 2001.05 -
Skills
Paperwork Processing
Strategy Development
Product Demonstrations
Customer Assistance
Client Relations
Timeline
Sales Agent
Onestar
2023.07 - 2024.08
Sales Agent
Teleperformance
2022.05 - 2023.01
Retention Agent
Teleperformance
2021.11 - 2022.04
Technical Support Representative
Teleperformance
2021.03 - 2021.10
Customer Service Representative
Teleperformance
2020.06 - 2021.02
Middle School Diploma -
Supai Middle School
2001.05 -