Alondra Ruiz

Restaurant Waiter

El Paso Wing House

12.2022 - 02.2025

Maintained clean and organized dining areas for optimal guest experience.
Cultivated warm relationships with regular customers.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Answered customers' questions, recommended items, and recorded order information.
Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
Assisted in training new waitstaff members, contributing to a cohesive team environment.
Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Communicated with kitchen staff to enable accurate food preparation.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.