Alonso Mejia Puc

• Monitored systems in operation and input commands to troubleshoot areas.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Patched software and installed new versions to eliminate security problems and protect data.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Performed server backups and changed and replaced backup tapes daily.
• Monitored systems in operation and quickly troubleshot errors.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Promoted efficiency among departments with prompt resolution of system issues.

• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Coordinated secure system access of users to various department systems and platforms.
• Implemented and maintained technology and software budget.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Managed life cycle replacement of hardware and software.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Oversaw development and implementation of improvements to support network operations.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Gained extensive knowledge in data entry, analysis and reporting.

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• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Monitored systems in operation and quickly troubleshot errors.
• Configured systems according to prescribed software and hardware frameworks.
• Maintained office PCs, networks and mobile devices.
• Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Performed troubleshooting and repaired peripheral devices such as printers.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Created user accounts and assigned permissions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed, configured and maintained computer systems and network connections.
• Installed and configured operating systems and applications.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Performed inspections and routine maintenance on equipment.