ALVARO DIEGO FERNÁNDEZ GONZALEZ LUNA
HR People Partner
Mexico City
Summary
Strategic and people-centered HR People Partner with over 6 years of experience in Mexico and Costa Rica. Specialize in employee relations, performance management, labor compliance, engagement surveys, HRIS systems (SuccessFactors, ServiceNow, BUK), and recruitment. Proven track record of delivering scalable solutions to improve workplace climate, reduce operational costs, and enhance employee engagement. Received multiple global HR recognitions for excellence, innovation, and collaboration.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
HR People Partner LATAM
Boston Scientific
05.2022 - 05.2025
- HR People Partner at Boston Scientific focused on enhancing employee relations and performance management. Proactively addressed employee concerns and fostered a collaborative, trust-based culture in LATAM. Implemented initiatives leveraging labor laws and HR best practices to support workforce development and engagement.
- Managed full performance lifecycle: corrective actions, disciplinary processes, and coaching plans (PIPs) for leaders, including executive-level.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Delivered 1:1 and focus group sessions to detect workplace climate issues and address them with data-backed interventions.
- Interpreted engagement survey data (e.g., GPTW, internal pulses) to identify outliers and underperforming teams, implementing tailored coaching and action plans.
- Oversaw pre-payroll reporting: tracked and validated vacation days, bonuses (referral, hiring, performance), commissions, and leaves for payroll vendor.
- Led automation of vacation management and incident tracking, saving 30+ work hours/month and reducing operational errors, generating over $2,000 USD in monthly savings.
- Negotiated and implemented TotalPass benefit with 98% employee adoption and minimal employer cost.
- Switched intern provider, reducing cost per intern by 20%, generating annual savings of more than $70,000 USD.
- Managed HRIS systems (SuccessFactors and ServiceNow) for case tracking, data management, and employee self-service.
- Participated in global initiatives such as data privacy implementation across LATAM, workplace harassment investigations, and internal policy harmonization.
- Facilitated exit interviews, offboarding processes, and compliance with country-specific laws.
- Key Recognitions: Best Global HR Team (2023 & 2024), High Performance, Team Collaboration, Employee Engagement Champion.
- Supported over 9,000 employees in commercial and manufacturing sectors, utilizing ServiceNow for inquiry follow-ups, thereby enhancing employee engagement and satisfaction within the organization.
- Active role in the core team leading initiatives to boost employee performance and engagement, achieving notable improvements and strengthening trust in HR teams.
- Managed the off-boarding process, including conducting exit interviews, processing terminations, and ensuring compliance with company policies.
- Actively participated as a member of the Sexual Harassment Committee, responsible for investigating allegations.
- Played a key role in the global private data policies implementation team, transforming data storage practices and establishing processes for LATAM and each country in compliance with local laws.
- SLA resolution time in ServiceNow: 95%+
- Performance review compliance: 98%
- Attrition reduction in low-engagement teams: 12%
- Total hours saved via HRIS automation: 360+ hours/year
HR Mexico Trainee
Boston Scientific
04.2019 - 05.2022
- Owner of managing the archive of all HR files
- Conducted recruitment for mid-level roles through LinkedIn, OCC Mundial, Indeed, and internal platforms; collaborated with headhunters during high-volume hiring.
- Enhanced on-boarding processes, resulting in improved integration of new employees and engagement.
- Developed and implemented employee engagement initiatives to boost morale and satisfaction.
- Implemented a new internship process, resulting in annual savings of $600,000 MXN.
- Collaborated with cross-functional teams to streamline HR processes and improve communication.
- Recognized for contributions that significantly advanced HR team goals and objectives.
- Played a pivotal role in securing the Great Place to Work certification for over 4 years.
- Led efforts to ensure compliance with NOM-035, enhancing workplace well-being.
- Spearheaded the implementation of ESR, promoting corporate social responsibility.
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
IT Consultor
CM Idiomas
05.2016 - Current
- IT Consultant at CM Idiomas, providing technical support and advising on IT solutions to enhance operational efficiency.
- Collaborated with stakeholders to identify and implement technology needs.
- Continuously adapted to new technologies to deliver effective solutions.
- Designed and implemented IT solutions that improved process efficiency.
- Provided training to staff on new software applications.
- Maintained up-to-date knowledge of industry trends and technologies.
- Implemented new IT processes depending on the client's need.
- Provide support for international clients around the globe.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Psychology - Psychology
UAM - Universidad Autónoma Metropolitana
Mexico City 05.2016 - 12.2021
Skills
- Strong interpersonal collaboration
- Effective communication
- Workforce engagement
- Employee Relations
- HRIS management expertise
- Proficient in IT systems
- Collaborative leadership
- Project facilitation
- Effective time management
- Cross-functional collaboration
- Data analysis and reporting
- Detail-oriented approach
- Strong interpersonal skills
Timeline
HR People Partner LATAM
Boston Scientific
05.2022 - 05.2025
HR Mexico Trainee
Boston Scientific
04.2019 - 05.2022
Psychology - Psychology
UAM - Universidad Autónoma Metropolitana
05.2016 - 12.2021
IT Consultor
CM Idiomas
05.2016 - Current
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