Alvaro Noe Vera Gallardo
SALES AGENT
Summary
Dynamic Sales Development Representative with a proven track record at Auriol Projects, excelling in CRM management and customer relationship building. Achieved sales growth through strategic thinking and effective communication, exceeding targets and enhancing team performance. Skilled in Salesforce, adept at multitasking and problem-solving, consistently recognized for outstanding achievements and team collaboration.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Auriol Projects
12.2024 - 01.2025
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved and exceeded monthly and annual sales targets.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Development Representative
Porch Group
02.2019 - 10.2023
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Achieved and exceeded monthly and annual sales targets.
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
Customer Service Representative/Early Stage Collections Agent
Oportun
10.2016 - 12.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
GED -
Lakeland Communtiy College
LARENCEVILLE IL 05.2001 -
Skills
Cold calling
Timeline
Sales Development Representative
Auriol Projects
12.2024 - 01.2025
Sales Development Representative
Porch Group
02.2019 - 10.2023
Customer Service Representative/Early Stage Collections Agent
Oportun
10.2016 - 12.2019
GED -
Lakeland Communtiy College
05.2001 -
Similar Profiles
Laudyz SorzaLaudyz Sorza
Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects (Colombia)Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects (Colombia)
Laudyz SorzaLaudyz Sorza
Integrated Management System Consultant at Metal Industrial Projects – Construction and Engineering ProjectsIntegrated Management System Consultant at Metal Industrial Projects – Construction and Engineering Projects
Rajneesh ChauhanRajneesh Chauhan
Project Manager Civil at Demac Projects pvt Ltd. ( PMC Turnkey Projects.)Project Manager Civil at Demac Projects pvt Ltd. ( PMC Turnkey Projects.)