Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Amairani Arce Tirado

Tourism Business Administration
Hermosillo, Sonora,SON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Language

Work History

Administrative Coordinator

V&A Travels International
02.2019 - Current
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing and accounts receivables.
  • Maintained databases and contact lists to keep important contact information accurate and up to date.
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Maintained office calendars to track important dates and deadlines.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.

Travel Agent

Travesias Mundiales
05.2017 - 02.2019
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Followed up with customers to increase customer service with travel plans.

Agent Services Representative

Teleperformance
07.2013 - 11.2015
  • Enrolled and sold products and services via inbound phone calls, email and chat.
  • Provided accurate information by utilizing proper systems, department tools and product brochures.
  • Assisted clients with account management, effectively reducing service-related issues.
  • Achieved established monthly goals.

Education

GED -

Universidad Estatal De Sonora
Hermosillo, Sonora, Mexico
05.2001 -

Skills

  • Microsoft Excel
  • Proficient in ICAAV
  • Team Collaboration
  • Office Administration
  • Time Management

Software

SABRE

ICAAV

ASPEL

Timeline

Administrative Coordinator

V&A Travels International
02.2019 - Current

Travel Agent

Travesias Mundiales
05.2017 - 02.2019

Agent Services Representative

Teleperformance
07.2013 - 11.2015

GED -

Universidad Estatal De Sonora
05.2001 -

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Amairani Arce TiradoTourism Business Administration