Amanda Dickens
Oklahoma City
Summary
Refined and highly experienced Fine Dining Lead Server with 10 years in hospitality and 4 years in leadership at Frida Southwest. Extensive knowledge of elevated service standards, wine pairings, curated guest experiences, and team development. Recognized for professionalism, sales performance, and the ability to lead service with poise in high-volume, upscale environments. Seeking to contribute expertise and leadership to a distinguished fine dining establishment.
Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Server
Frida Southwest
Oklahoma City, OK
01.2022 - Current
- Lead nightly floor operations while maintaining a full service section
- Train and mentor new servers in fine dining standards, menu knowledge, and service etiquette
- Execute seamless multi-course service with strong attention to timing and detail
- Provide knowledgeable wine and cocktail recommendations to enhance guest experience
- Manage VIP guests and special requests with discretion and professionalism
- Maintain high sales averages through strategic upselling and curated pairings
- Act as liaison between management, kitchen, and front-of-house team
Fine Dining Server
Various Establishments
Oklahoma City, OK
01.2016 - 01.2022
- Delivered elevated guest experiences in high-volume environments
- Maintained strong repeat clientele through relationship-building and consistent excellence
- Demonstrated expert knowledge of food, wine, and beverage programs
- Assisted in onboarding and coaching new team members
Education
High School Diploma -
Deer Creek High School
Oklahoma City05-2016
Skills
- Fine Dining & Elevated Service Standards
- Leadership & Team Development
- Wine & Beverage Pairing
- Upselling & Revenue Growth
- Guest Relations & Conflict Resolution
- High-Volume Service Execution
- POS Systems
- Professional Communication
- Positive and friendly attitude
- Team leadership
- Attention to detail
- Problem-solving
- Organization and efficiency
- POS system operations
- Exceptional communication
- Responsible and trustworthy
Certification
- Food Handler Certified
- Alcohol Service Certified
Timeline
Lead Server
Frida Southwest
01.2022 - Current
Fine Dining Server
Various Establishments
01.2016 - 01.2022
High School Diploma -
Deer Creek High School