Amanda Tamayo
Del Rio, Texas
Summary
Versatile and dynamic, with a proven track record at EZPAWN for surpassing sales targets through expert customer relationship building and comprehensive business knowledge. Skilled in employee training and adept at creating marketing strategies that enhance visibility, I excel in environments requiring strong organizational abilities and a commitment to compliance and security procedures.
Overview
9
9
years of professional experience
Work History
Lead Pawnbroker
EZPAWN
09.2023 - Current
- Achieved high sales targets consistently through effective communication skills and product knowledge mastery.
- Developed marketing strategies that increased store visibility and attracted new customers.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Streamlined loan processes for faster transactions, resulting in improved customer experience.
- opening and closing store, organizing paper work, ensuring everything is accurate for next day.
Patient Caretaker
Private Client
11.2022 - 08.2023
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
- Supported patients with mobility challenges through physical assistance and proper use of adaptive equipment.
- Maintained accurate inventory of medical supplies and equipment necessary for efficient daily operations within the facility or home setting.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Correctional Officer
Geo Group Inc
11.2021 - 10.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Lead Pawnbroker
EZPAWN
06.2019 - 12.2020
- Achieved high sales targets consistently through effective communication skills and product knowledge mastery.
- Developed marketing strategies that increased store visibility and attracted new customers.
- Handled cash transactions accurately while maintaining strict adherence to financial security protocols.
- Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
- Cultivated a professional work atmosphere by enforcing established policies and upholding ethical business practices.
Restaurant Waiter
Ajillos
02.2017 - 06.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Food Service Worker
McDonald's
02.2015 - 02.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Del Rio Highschool
100 Memorial Drive Del Rio, Texas05.2017
Skills
- Customer Relationship Building
- Employee Training and Development
- Organizational abilities
- Merchandising Strategies
- Security Procedures
- Documentation skills
- Business knowledge
- ATF guidelines
- Law enforcement cooperation
- Loan paperwork
- Processing payments
- Account Servicing
- Compliance requirements
Additional Information
I possess a strong work ethic and have the ability to quickly grasp new concepts.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Lead Pawnbroker
EZPAWN
09.2023 - Current
Patient Caretaker
Private Client
11.2022 - 08.2023
Correctional Officer
Geo Group Inc
11.2021 - 10.2022
Lead Pawnbroker
EZPAWN
06.2019 - 12.2020
Restaurant Waiter
Ajillos
02.2017 - 06.2019
Food Service Worker
McDonald's
02.2015 - 02.2017
High School Diploma -
Del Rio Highschool
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