Summary
Overview
Work History
Education
Timeline
Waitress
Amanda Beatriz Santiago Caab

Amanda Beatriz Santiago Caab

Waitress
Mexico

Summary

Adept at elevating guest experiences, I honed my skills in food and beverage pairings and customer service at Secrets Playa Mujeres Golf & Spa Resort. By mastering menu memorization and fostering warm relationships, I significantly boosted sales and satisfaction levels. My proactive approach and ability to resolve complaints swiftly underscore my commitment to excellence in hospitality.

Overview

3
3
years of professional experience
1
1
Language

Work History

Restaurant Server

Secrets Playa Mujeres Golf & Spa Resort
12.2023 - Current
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Cultivated warm relationships with regular customers.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Greeted new customers, discussed specials, and took drink orders.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Bar Server

Grand Palladium Costa Mujeres Resort & Spa
05.2023 - 11.2023
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
  • Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.

Bar Server

Live Aqua Cancún
01.2023 - 05.2023
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Consistently met sales targets by effectively promoting daily specials and seasonal offerings to patrons.
  • Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
  • Ensured smooth operations during events such as weddings or corporate gatherings, coordinating with event planners on drink service schedules and menu offerings.

Restaurant Server

Secrets The Vine Cancun
05.2022 - 12.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Restaurant Server

Moon Palace The Grand - All Inclusive Resort
09.2021 - 05.2022
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Bachelor's Degree In English - English Language

Universidad Del Sur
Cancún, Quintana Roo México.

Associate Of Business Administration - Business Administration

Colegio Nacional De Educación Profesional Técnica.
Cancún, Quintana Roo México.
08.2018

Timeline

Restaurant Server

Secrets Playa Mujeres Golf & Spa Resort
12.2023 - Current

Bar Server

Grand Palladium Costa Mujeres Resort & Spa
05.2023 - 11.2023

Bar Server

Live Aqua Cancún
01.2023 - 05.2023

Restaurant Server

Secrets The Vine Cancun
05.2022 - 12.2022

Restaurant Server

Moon Palace The Grand - All Inclusive Resort
09.2021 - 05.2022

Bachelor's Degree In English - English Language

Universidad Del Sur

Associate Of Business Administration - Business Administration

Colegio Nacional De Educación Profesional Técnica.

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Amanda Beatriz Santiago CaabWaitress