Summary
Overview
Work History
Education
Timeline
Hi, I’m

Amanda Kriak

Lakewood, OH

Summary

Proven leader in customer engagement and sales strategy with a track record of closing sales through extensive product knowledge and strong interpersonal skills. Recognized for innovative solutions and exceptional team leadership, and consistently surpassing sales targets while maintaining a position in the top 10% of all sales personnel. Expertise in customer relations and operational efficiency enhances both satisfaction and revenue, reflecting a balanced blend of hard and soft skills.

Overview

15
years of professional experience

Work History

Yours Truly
Medina

Server
08.2022 - 06.2024

Job overview

  • Cultivated guest rapport through attentiveness to individual tastes, securing repeat visits.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for exceptional service in high-demand environment.
  • Facilitated seamless dining operations by leveraging Toast system for order and payment processing.
  • Boosted team unity through effective training of newcomers.

Inogen
Cleveland, OH

Customer Development Representative
07.2018 - 03.2022

Job overview

  • Consistently outperformed set sales quotas, ranking within the top 10% of all sales professionals.
  • Maintained top productivity levels and continued to exceed sales targets after adapting from traditional office work to a full remote setup during the pandemic.
  • Leveraged excellent listening abilities to uncover product solution opportunities by understanding customer needs.
  • Produced sales documents, finalized deals and filed records.
  • Conducted market research to identify selling possibilities and evaluate customer needs.
  • Crafted visuals emphasizing core benefits and unique selling points of products and services.
  • Enhanced company revenue with a strategic and innovative approach to discovering sales opportunities.
  • Successfully achieved individual sales figures 15% higher than average through strategic product recommendations.
  • Utilized Salesforce to ensure meticulous organization of customer interactions.
  • Expanded client base by sourcing referrals from existing clients.

Outback Steakhouse
Akron

Bartender
07.2012 - 08.2018

Job overview

  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Executed timely delivery of beverages across the restaurant, while maintaining high service standards of my own guests.
  • Led staff training initiatives, elevating service standards and operational efficiency.
  • Ensured health regulation compliance by maintaining meticulous bar cleanliness and organization.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Balanced daily registers and generated sales reports for management.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

PNC Bank
Akron, OH

Branch Sales & Service Representative (MLO)
08.2016 - 05.2018

Job overview

  • Interacted with customers to identify needs and resolve issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assisted customers over the phone with placing orders and answering questions about product availability or pricing information.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.

Brubaker's Pub
Akron

Bartender
09.2009 - 07.2012

Job overview

  • Cultivated a vibrant bar atmosphere, enhancing guest experiences and encouraging repeat visits.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Effectively multitasked within fast-paced environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

Akron University
Akron, OH

Bachelor's from Marketing
05.2013

Timeline

Server

Yours Truly
08.2022 - 06.2024

Customer Development Representative

Inogen
07.2018 - 03.2022

Branch Sales & Service Representative (MLO)

PNC Bank
08.2016 - 05.2018

Bartender

Outback Steakhouse
07.2012 - 08.2018

Bartender

Brubaker's Pub
09.2009 - 07.2012

Akron University

Bachelor's from Marketing

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Amanda Kriak