Amanda Martinez
Mcallen
Summary
Dynamic Care Coordinator with a proven track record at Superior Health Plan, adept in case management and fostering patient advocacy. Excelled in developing partnerships and enhancing healthcare operations, achieving significant improvements in patient care. Skilled in documentation and organizational tasks, with a focus on delivering exceptional outcomes and building strong relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Coordinator
Superior Health Plan
05.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Receptionist / Call Center
Shah Eye Center
03.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Manager
Valley Medical Supply
06.2019 - 05.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Assistant Manager
Villa Del Mar
08.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Volleyball Coach
Idea North Mission
05.2020 - 10.2020
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Created positive and encouraging environment to motivate athletes to give best efforts.
Education
Bachelor - Business
UTRGV
Edinburg12.2028
Diploma -
Rowe High School
McAllen 06.2017
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
- Patient advocacy
- Medical terminology understanding
- Healthcare operations
- Goal setting
- Scheduling
- Care planning
- Claims processing
- Medical terminology
Certification
CPR
SUBSTITUTE CERTIFICATION
Languages
Spanish
Advanced (C1)
Timeline
Care Coordinator
Superior Health Plan
05.2024 - Current
Receptionist / Call Center
Shah Eye Center
03.2023 - 11.2023
Volleyball Coach
Idea North Mission
05.2020 - 10.2020
Office Manager
Valley Medical Supply
06.2019 - 05.2022
Assistant Manager
Villa Del Mar
08.2018 - 01.2021
Bachelor - Business
UTRGV
Diploma -
Rowe High School
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