Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Amelia Quintero Preston

Amelia Quintero Preston

Virtual Assistant
Puerto Vallarta, Jal

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Dependable Legal Assistant accomplished in assisting high profile attorneys. Dedicated to maintaining professional standards and ethical work habits to produce quality case content. Excellent technical and organizational skills to excel under deadline and workload pressures.

Overview

8
8
years of professional experience
1
1
Language

Work History

Virtual Receptionist

Smith.ai
Work from Home
03.2021 - Current
  • Utilized automated systems to handle customer requests and initiate and complete service orders for U.S. based Law firms.
  • Responded to calls to provide information concerning services and products and refer calls to appropriate personnel.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages and well as perform intake for potential clients

Legal Assistant

HRPV
Puerto Vallarta
03.2020 - 03.2021
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
  • Interviewed and prepared intake sheets for clients in Spanish and English.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Communicated pertinent information to clients via phone, email and mail.
  • Generated leads to meet and exceed revenue goals by identifying new clients.

Translator and Interpreter

World Translation Services
10.2016 - 03.2020
  • Replicated flow, style and overall meaning of original texts.
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
  • Listened to recordings and translated confidential information.
  • Translated documents for research departments, supporting data collection and reporting.
  • Used translation software to verify complex terms and expedite communication process.
  • Reviewed final work to spot and correct errors in punctuation, grammar and translation.

Supervisor

Tata Consultancy Services
Guadalajara
06.2014 - 06.2016
  • Contracted to overlook team tasked with investigating and correcting Cash/ Dividend/ and Omni breaks with Morgan Stanley with trades made in the NYSE. Was individually tasked to report and present all activity to both English speaking clients and Spanish speaking management
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Interviewed, hired and trained new employees for production positions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Defined operational metrics to evaluate efficiency of processes and procedures.

Education

High School Diploma -

Elsie Allen Highscool
Santa Rosa, CA, USA
05.2001 -

Skills

Office administration

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Software

MS Tools

Timeline

Virtual Receptionist

Smith.ai
03.2021 - Current

Legal Assistant

HRPV
03.2020 - 03.2021

Translator and Interpreter

World Translation Services
10.2016 - 03.2020

Supervisor

Tata Consultancy Services
06.2014 - 06.2016

High School Diploma -

Elsie Allen Highscool
05.2001 -

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Amelia Quintero PrestonVirtual Assistant