Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amelie Gijon Muñoz

Tijuana

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience

Work History

Medical Interpreter

LLS
Tijuana
06.2024 - Current
  • Facilitated communication between medical staff and patients with limited English proficiency.
  • Provided simultaneous interpretation for medical appointments, surgeries and consultations.
  • Interpreted complex medical terminology accurately between languages.
  • Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.

Medical Billing Assistant

ACSI
Tijuana
02.2024 - 06.2024
  • Resolved discrepancies between provider invoices, patient accounts, and insurance reimbursement.
  • Investigated denials from insurance carriers and resubmitted claims as needed.
  • Entered data into electronic billing system.
  • Utilized various software programs such as Microsoft Office Suite, Electronic Medical Records, and Practice Management Systems.
  • Prepared reports on billing activities for management review.

English Teacher

GIP
Tijuana
06.2023 - 02.2024
  • This is a position that I get offered as needed from time to time, only Saturdays usually for short periods of time.
  • Provided feedback on written assignments submitted by students.
  • Conducted classroom activities to encourage student engagement in language learning.
  • Provided individualized instruction for struggling students.
  • Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.

Customer Service Representative

Task Us
Tijuana
07.2022 - 01.2023
  • Tech support was also part of this position
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Virtual Receptionist

CCSI
Tijuana
10.2021 - 02.2022
  • Created appointment schedules for clients.
  • Entered customer data into a virtual database.
  • Greeted customers and answered inquiries via telephone and email.
  • Handled incoming calls, emails, and chats promptly and professionally.
  • Provided technical support to customers with online services.

Education

High School Diploma -

Preparatoria Federal Lazaro Cardenas
Tijuana, BC
07-2022

Skills

  • Call Management
  • Physician support
  • Patient Assessment
  • Medical terminology proficiency
  • Bilingual communication
  • Security
  • Lesson Planning
  • Creative Writing
  • Online Instruction
  • Substitute teaching
  • Team Teaching
  • Product Knowledge
  • Data Entry
  • Information Security
  • Account updating
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Customer Service

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Medical Interpreter

LLS
06.2024 - Current

Medical Billing Assistant

ACSI
02.2024 - 06.2024

English Teacher

GIP
06.2023 - 02.2024

Customer Service Representative

Task Us
07.2022 - 01.2023

Virtual Receptionist

CCSI
10.2021 - 02.2022

High School Diploma -

Preparatoria Federal Lazaro Cardenas

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Amelie Gijon Muñoz