Ameyalli Pinopiaa Morales Solis

Remote

Responsibilities:

• Conducted data entry with focus on maintaining accuracy and efficiency in all tasks.
• Maintained strict confidentiality, protecting sensitive client information in accordance with legal ethics and regulations.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and promptly relaying critical information.
• Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage, as well as update in time and manner with accuracy of internal CRM.

Achievements:

• Improved overall office efficiency by maintaining accuracy in the information added to the database.
• Managed incoming calls, emails and faxes from costumers and providers.
• Successfully organized and managed document systems, ensuring effective document retrieval and storage.

Remote

Responsibilities:

• Assisted new drivers with orientation, including payroll inquiries and resolving complaints about internal communication.
• Facilitated requests via specialized company apps, managed phone inquiries, and supported dispute resolution.
• Created presentations for management to effectively communicate key information and strategies.
• Provided translation services for Spanish-speaking drivers, ensuring clear communication with US company departments.
• Developed content and managed social media for US market to enhance company’s online presence.

Achievements:

• Successfully retained drivers by resolving conflicts and addressing concerns, reducing turnover rates.
• Conducted market analysis to assess competition and demand, contributing to development of improved hiring strategies.

Remote

Responsibilities:

• Managed data entry for a property management administration, accurately adding payments and incidents related to residents, which improved data tracking and presentation.
• Handled social media management on platforms like Facebook, Instagram, and Messenger, including content creation, appointment scheduling via direct messages (MD), and updating agendas for Real Estate.
• Performed filing and data management, digitizing records back to 2018, ensuring a comprehensive and organized database.

Achievements:

• Enhanced the accuracy and efficiency of data tracking, leading to better administrative processes.
• Developed and implemented social media traffic that increased customer engagement and loyalty.
• Improved overall customer satisfaction and loyalty through effective communication and strategic initiatives.

Remote

Responsibilities:

• Assisted potential new drivers in the pre-hiring process, providing support through email and phone follow-ups.
• Guided candidates in obtaining and filing essential documents required at the federal level to become truck drivers in the USA.
• Developed a thorough understanding of the truck industry to enhance follow-up processes and candidate support.

Achievements:

• Screened potential candidates, identifying those best suited for training to drive 18-wheeler trucks.
• Streamlined the pre-hiring process, improving efficiency and candidate satisfaction.
• Maintained a high level of knowledge about industry standards and regulatory requirements to support candidates effectively.

Responsibilities:

• Provided personalized service to clients requiring emergency assistance with their CMM, ensuring efficient handling of requests.
• Managed data entry tasks, including the creation of budgets and quotations, personnel logistics, conflict inquiries, and the collection of late bills, improving accuracy and tracking.
• Assisted the executive assistant by providing accurate data and developing PowerPoint presentations for management.
• Created and maintained client profiles based on needs and payment patterns, enabling the company to offer tailored service packages and enhance service quality.
• Retrieve and prepare for entry of data to improve the payment rate for services.

Achievements:

• Improved data accuracy and efficiency in handling financial and logistical records in databases managed in Google Sheets and internal CRM.
• Contributed to the development of client profiles for major clients, including GM, American Axle, Honda, Martin REA, and ZF Group, creating a database on CRM to provide a personalized experience for clients.