Summary
Overview
Work History
Education
Skills
Technology Skills
Language Proficient
Critical Skills
Languages
Timeline
Generic
Ameyalli Pinopiaa Morales Solis

Ameyalli Pinopiaa Morales Solis

Administrative Assistant
Queretaro

Summary

Organized and dependable candidate, with over 5 years of experience in administrative activities and customer service. Successful at managing multiple priorities with a positive attitude. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
2
2
Language

Work History

Legal Assistant - Data Entry Clerk

Central Law Firm
Los Angeles, CA
11.2023 - Current

Remote

Responsibilities:

  • Conducted data entry with focus on maintaining accuracy and efficiency in all tasks.
  • Maintained strict confidentiality, protecting sensitive client information in accordance with legal ethics and regulations.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and promptly relaying critical information.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage, as well as update in time and manner with accuracy of internal CRM.

Achievements:

  • Improved overall office efficiency by maintaining accuracy in the information added to the database.
  • Managed incoming calls, emails and faxes from costumers and providers.
  • Successfully organized and managed document systems, ensuring effective document retrieval and storage.

ADMINISTRATIVE SUPPORT SERVICES

CHARGER LOGISTICS INC
Texas, TX - Remote
09.2021 - 07.2022

Remote

Responsibilities:

  • Assisted new drivers with orientation, including payroll inquiries and resolving complaints about internal communication.
  • Facilitated requests via specialized company apps, managed phone inquiries, and supported dispute resolution.
  • Created presentations for management to effectively communicate key information and strategies.
  • Provided translation services for Spanish-speaking drivers, ensuring clear communication with US company departments.
  • Developed content and managed social media for US market to enhance company’s online presence.

Achievements:

  • Successfully retained drivers by resolving conflicts and addressing concerns, reducing turnover rates.
  • Conducted market analysis to assess competition and demand, contributing to development of improved hiring strategies.

Social Media Manager and Administrative Assistant

Freelancer
Querétaro, Queretaro
06.2020 - 08.2021

Remote

Responsibilities:

  • Managed data entry for a property management administration, accurately adding payments and incidents related to residents, which improved data tracking and presentation.
  • Handled social media management on platforms like Facebook, Instagram, and Messenger, including content creation, appointment scheduling via direct messages (MD), and updating agendas for Real Estate.
  • Performed filing and data management, digitizing records back to 2018, ensuring a comprehensive and organized database.

Achievements:

  • Enhanced the accuracy and efficiency of data tracking, leading to better administrative processes.
  • Developed and implemented social media traffic that increased customer engagement and loyalty.
  • Improved overall customer satisfaction and loyalty through effective communication and strategic initiatives.

NEW DRIVER SUPPORT SERVICES

CRE SERVICIOS CORPORATIVOS, S. DE R.L.
Salt Lake City, Utha
10.2019 - 04.2020

Remote

Responsibilities:

  • Assisted potential new drivers in the pre-hiring process, providing support through email and phone follow-ups.
  • Guided candidates in obtaining and filing essential documents required at the federal level to become truck drivers in the USA.
  • Developed a thorough understanding of the truck industry to enhance follow-up processes and candidate support.

Achievements:

  • Screened potential candidates, identifying those best suited for training to drive 18-wheeler trucks.
  • Streamlined the pre-hiring process, improving efficiency and candidate satisfaction.
  • Maintained a high level of knowledge about industry standards and regulatory requirements to support candidates effectively.

CUSTOMER SERVICES - EMERGENCY SERVICES

MESS SERVICIOS METROLOGICOS
Querétaro, Queretaro
05.2016 - 01.2019

Responsibilities:

  • Provided personalized service to clients requiring emergency assistance with their CMM, ensuring efficient handling of requests.
  • Managed data entry tasks, including the creation of budgets and quotations, personnel logistics, conflict inquiries, and the collection of late bills, improving accuracy and tracking.
  • Assisted the executive assistant by providing accurate data and developing PowerPoint presentations for management.
  • Created and maintained client profiles based on needs and payment patterns, enabling the company to offer tailored service packages and enhance service quality.
  • Retrieve and prepare for entry of data to improve the payment rate for services.

Achievements:

  • Improved data accuracy and efficiency in handling financial and logistical records in databases managed in Google Sheets and internal CRM.
  • Contributed to the development of client profiles for major clients, including GM, American Axle, Honda, Martin REA, and ZF Group, creating a database on CRM to provide a personalized experience for clients.

Education

Bachelor of Architecture - Truncated career

UAEH COLLEGE
Pachuca, Hidalgo
07.2007 - 01.2009

Skills

Technology Skills

  • Tech savvy
  • Excel Proficient
  • CRM Proficient

Language Proficient

English, 100%

Critical Skills

  • Data Entry Accuracy
  • Document Management
  • Attention to Detail
  • Organizational Skills
  • Confidentiality and Data Protection

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Legal Assistant - Data Entry Clerk

Central Law Firm
11.2023 - Current

ADMINISTRATIVE SUPPORT SERVICES

CHARGER LOGISTICS INC
09.2021 - 07.2022

Social Media Manager and Administrative Assistant

Freelancer
06.2020 - 08.2021

NEW DRIVER SUPPORT SERVICES

CRE SERVICIOS CORPORATIVOS, S. DE R.L.
10.2019 - 04.2020

CUSTOMER SERVICES - EMERGENCY SERVICES

MESS SERVICIOS METROLOGICOS
05.2016 - 01.2019

Bachelor of Architecture - Truncated career

UAEH COLLEGE
07.2007 - 01.2009
Ameyalli Pinopiaa Morales SolisAdministrative Assistant