Ammar Pervez
Sales Development Representative
Islambad
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and sales performance at TELITECH. Excelled in roles requiring exceptional customer service, sales acumen, and problem-solving skills. Demonstrated ability to lead teams towards achieving targets and optimizing processes, leveraging strong digital dexterity and adaptability. Committed to fostering teamwork and collaboration, achieving significant improvements in customer engagement and operational efficiency.
Overview
6
6
years of professional experience
2
2
Languages
Work History
TELITECH
Sales Representative
01.2023 - 12.2025
- Pitch product to potential customers, and present new products to existing customers
- Answer customers concern about the product or service
- Ensure a smooth sales process and customer satisfaction
- Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
- Cold Calling existing customers.
AK TELITECH
Customer Support Specialist (Dispatcher)
12.2023 - 01.2025
- Plan routes, schedule drivers, and schedule deliveries
- Tracking the driver performance and fleet utilization
- Transmit guidelines to drivers, such as instructions and documents
- Assign loads to drivers and vehicles
- Communicate with drivers, clients, and management
- Limousine Dispatcher
IBEX
Sales Executives
03.2022 - 12.2022
- Effectively present products or services to potential customers
- Provide advice and recommendations to secure sales or contracts
- Understand what customers want and need
- Excellent communication skills, both verbal and written.
- Provide service to customers after the sale
SYBRID
Team Lead (Customer Support)
04.2020 - 02.2022
- Ensuring that the team provides excellent customer service, resolves the customer issues efficiently, meets performance targets, and maintains a high level of customer satisfaction.
- Oversee the activities of customer service representatives
- Identify opportunities to enhance internal processes and improve organizational efficiency
- Develop tools that allow clients to be more satisfied
- Handle customer complaints and ensure issues are resolved efficiently
- Contribute to shaping customer service policies and strategies
Education
Bachelor of Science - Bachelor of Science Medical Science
Shaheed Zulfiqar Ali Bhutto Medical University
Islamabad 05.2001 -
Intermediate
Islamabad01-2021
Matriculation
Islamabad01-2019
Skills
- Friendly , positive attitude
- System knowledge office, Google apps and tools
- Digital Dexterity: Navigate between screens
- Problem Solving Attitude
- Ability to work under pressure
- Quick Learner
- Adaptability and flexibility to work in dynamic environments
- Strong ability to build rapport with potential clients
- Customer Needs Analysis
- Learning Capacity
- Problem-solving and Multi Tasking
- Teamwork and collaboration
Timeline
AK TELITECH
Customer Support Specialist (Dispatcher)
12.2023 - 01.2025
TELITECH
Sales Representative
01.2023 - 12.2025
IBEX
Sales Executives
03.2022 - 12.2022
SYBRID
Team Lead (Customer Support)
04.2020 - 02.2022
Bachelor of Science - Bachelor of Science Medical Science
Shaheed Zulfiqar Ali Bhutto Medical University
05.2001 -
Intermediate
Matriculation
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