Amos Jenkins III

Experience:

• Managed +4,000 end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices.
• Troubleshot research, diagnose, and resolve technical issues surrounding MS Windows OS, MS Office 365 applications, email, other special applications, Internet connections, and hardware/peripheral equipment.
• Examined vulnerabilities, apply software updates, security patches and apply DISA STIGs to mitigate risk to infrastructure.

Accomplishments:

• Commendations by several Senior U.S. Government officials for excellence in providing effective technical remediation technique to solve novel problems affecting U.S. Government operations.
• Closed Incident Tickets at an average rate of 20% higher than other colleagues in U.S. Southern Command Desktop Support section.

Experience:

• Troubleshot researched, diagnose, documented, and resolved technical issues for a +70,000 end-user enterprise; providing VIP level support to executive-level users and their staff.
• Created, escalated, tracked, and resolved incidents in a incident ticket tracking system to facilitate identification, analysis and resolution.
• Provided role-based access controls, configuring, and facilitated automated provisioning and deprovisioning via Active Directory and associated support tools
• Engaged in user support interactions via telephone, chat and email platforms.

Experience:

• Installed residential & commercial satellite entertainment and internet services and network topographies.
• Installed modems, routers, switches, and wireless access points, and configured Microsoft Windows for connectivity in residential and business environments.
• Improved overall user experience through support, training, troubleshooting, improvements and communication.

Experience:

Services in various progressive leadership position in the Civil Affairs, Fires Support. Logistics, and Intelligence Career fields over 20 year career.

Accomplishments:

• Developed and validate the U.S. Army Land Component for the Combined Joint Task Force Operation Inherent Resolve's first target in Iraq to the U.S. Central Command Target List for prosecution by the Office of the President of the United States.
• Advised senior military members and commanders based on intelligence findings, and conducted threat assessment and analysis of foreign adversaries in support of military operations in Afghanistan and Europe.
• Awards the Meritorious Service Medal, six Army Commendation Medals, six Army Achievement Medals, and various other medals and decorations for exceptional meritorious service both CONUS and abroad.