Ana Amado
Calexico
Summary
Dedicated and resilient Customer Service Manager with advanced leadership skills and knowledge of legal system processes. Communicates effectively with others and helps motivate individuals to make positive life changes.
Overview
7
7
years of professional experience
Work History
Special Education Teacher Assistant
Deming Public Schools
09.2021 - 05.2022
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Clerical Support Associate
State Of NM, Income Support Division
08.2019 - 05.2020
- Provided clerical support to income support division employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Manager
Walmart Super Center
09.2016 - 07.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associate on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Flex Security Officer
Securitas
12.2014 - 05.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
Criminal Justice-AA - Criminal Justice
El Paso Community College
El Paso, Tx12.2023
Skills
- Lesson Plan Implementation
- Social and Group Settings
- Positive Reinforcement Methods
- Behavioral Plan Management
- IEP Goals
- Management
- Excellent Communication skills
- Customer Service Orientated, Empathetic
- Bilingual
Timeline
Special Education Teacher Assistant
Deming Public Schools
09.2021 - 05.2022
Clerical Support Associate
State Of NM, Income Support Division
08.2019 - 05.2020
Customer Service Manager
Walmart Super Center
09.2016 - 07.2019
Flex Security Officer
Securitas
12.2014 - 05.2016
Criminal Justice-AA - Criminal Justice
El Paso Community College
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