Ana Campuzano
Psychologist
Tlajomulco,Jalisco
Summary
Demonstrating unwavering integrity and wholehearted dedication in every professional role, outstanding performance marks my track record.
Justice and creative problem-solving characterize approach, always considering the best interests of all parties. As a Psychology Graduate student, my diverse goals encompass enhancing well-being across various institutions, ranging from research to unlocking individuals' potential based on available resources.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Senior Helpdesk Associate BMW
NTT Data Services Mexico Operations
Guadalajara
08.2021 - Current
- Provided global tech support for BMW users, including suppliers, distributors, and partners.
- Delivered swift and efficient resolution of high-priority reports.
- Collaborated within groups to support new and less experienced staff in process and application utilization.
- Managed 50 successful interactions daily, encompassing both calls and emails.
Age-Friendly Cities in Guadalajara's Metro Area
Sistema Nacional Para El Desarrollo Integral De La Familia (DIF)
Guadalajara
03.2021 - 05.2021
- Led health and wellness initiatives, conducting 4 modules, 2 times per week, and organizing 16 workshops for senior citizens.
- Designed, developed, and evaluated projects to enhance living conditions for elderly citizens in Guadalajara's Metropolitan Area.
Collaboration in La Granja Adaptation Center
Jalisco Government Adaptation Center
Guadalajara
08.2019 - 08.2020
- Designed, delivered and evaluated workshops based on meeting pedagogy in conjunction with inmates in "La Granja" adaptation center from 2019 to 2020, where field was visited twice per week.
- Construction of field logs by incorporating and reflecting theory in social and political psychology
- Formulation of research questions and conduct of research and systematization of data from participant observation in aforementioned scenario.
Billing Supervisor
Beliveo SA De CV
Guadalajara
08.2016 - 12.2017
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Performed account reconciliations and resolved variances.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
Education
Master of Science - Clinical Psychology
Centro De Terapia Cognitivo Conductual
Guadalajara, Jalisco. Mexico 01.2022 - Current
Bachelor of Science - Psychology
ITESO
Guadalajara, Jalisco. Mexico 08.2016 - 03.2021
Skills
Social perceptiveness
Analytical and critical thinking
Case management
Research management
Behavior observation
Data Collection
Statistical analysis
Timeline
Master of Science - Clinical Psychology
Centro De Terapia Cognitivo Conductual
01.2022 - Current
Senior Helpdesk Associate BMW
NTT Data Services Mexico Operations
08.2021 - Current
Age-Friendly Cities in Guadalajara's Metro Area
Sistema Nacional Para El Desarrollo Integral De La Familia (DIF)
03.2021 - 05.2021
Collaboration in La Granja Adaptation Center
Jalisco Government Adaptation Center
08.2019 - 08.2020
Billing Supervisor
Beliveo SA De CV
08.2016 - 12.2017
Bachelor of Science - Psychology
ITESO
08.2016 - 03.2021