Summary
Overview
Work History
Education
Skills
Timeline
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Ana Karen De La Luz Garnica Marquez

León,GUA

Summary

I bring a positive attitude and excellent interpersonal skills, well-suited for talent acquisition roles.

As a customer Service representative I developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively.

I have strong analytical, communication, and teamwork skills, with proven ability to quickly learn and adapt to new environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alorica
07.2024 - Current

Physical Therapist

Private Practice
09.2023 - Current

Care Taker

Private Practice
01.2022 - 08.2023

Education

Diploma - First Aid

Enes UNAM
León, Guanajuato, Mexico
12-2025

Course - Digital Marketing

Hudson County Community College,
New Jersey
05-2023

Course - English Language

University of California Los Angeles UCLA
Los Angeles California
10-2022

Bachelors - Physical Therapy

ENES UNAM
León, Guanajuato, Mexico
12-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Adaptability
  • Basic digital skills (Microsoft, google,)
  • Bilingual (Spanish, English)

Timeline

Customer Service Representative

Alorica
07.2024 - Current

Physical Therapist

Private Practice
09.2023 - Current

Care Taker

Private Practice
01.2022 - 08.2023

Diploma - First Aid

Enes UNAM

Course - Digital Marketing

Hudson County Community College,

Course - English Language

University of California Los Angeles UCLA

Bachelors - Physical Therapy

ENES UNAM

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Ana Karen De La Luz Garnica Marquez