Summary
Overview
Work History
Education
Skills
Timeline
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Ana Gonzalez

Hermosillo, Sonora

Summary

Qualified Desired Position with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.

Overview

5
5
years of professional experience

Work History

Results Associate

Results-cx
01.2019 - 02.2020

Customer service Switchboard.

Results Associate MET

Results+cx
01.2019 - 01.2020

Customer service LOB Welcare Switchboard

Customer Service Representative

Teleperformance
08.2015 - 10.2017

Customer service LOB Welcare Switchboard

Recruiter

Teleperformance
10.2018 - 11.2019

Intervewd candidates in order to hire in different positions in site, evaluate skills and English level regarding requirements positions.

Education

Associate Of Business Administration -

Universidad Del Noroeste
Hermosillo, Son, México
08.1989

Skills

  • Attention to detail
  • Computer skills
  • Customer interaction
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional
  • Oral communication
  • Product knowledge
  • Production support
  • Performance evaluations
  • Result interpretation

Timeline

Results Associate

Results-cx
01.2019 - 02.2020

Results Associate MET

Results+cx
01.2019 - 01.2020

Recruiter

Teleperformance
10.2018 - 11.2019

Customer Service Representative

Teleperformance
08.2015 - 10.2017

Associate Of Business Administration -

Universidad Del Noroeste

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Ana Gonzalez