Ana Gudino
Zapopan,JAL
Summary
Support analyst managing existing and new systems and processes, detail-oriented and team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Language
Work History
Management Specialist
It'sacheckmate
11.2021 - Current
- Self-motivated, with strong sense of personal responsibility
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and fast-paced environment
- Skilled at working independently and collaboratively in team environment
- Gained extensive knowledge in data entry, analysis and reporting
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gathered, organized and input information into digital database
- Evaluated staff performance and provided coaching to address inefficiencies
- Developed and updated tracking spreadsheets for process monitoring and reporting
- Supported creation of detailed, technical financial models to value potential acquisition targets
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Business Analyst/ QA Analyst/ Security Site Supervisor
TATA Consultancy Services de Mexico
Zapopan
02.2012 - 11.2021
- Collaborated with stakeholders to define project objectives and criteria
- Created data models to support decision-making processes
- Generated standard and custom reports to provide insights into business performance
- Improved business direction by prioritizing customers and implementing changes based on collected feedback
- Leadership in security implementation program - managed group of 25 people in security guidelines and regulations.
- Conducted interviews with key business users to collect information on business processes and user requirements
- Analyzed open orders, backlog, and sales data to provide sales team with insights
- Performed gap analysis to identify areas of improvement
- Developed customized reports, summarizing and presenting data in visually appealing format
- Collaborated with teams in product line transition to streamline manufacturing footprint
Customer Service Representative
Hispanic Teleservices
Zapopan
01.2008 - 02.2012
- Customer service to internal and external requests for products, services and company information, focused on addressing needs and resolving concerns quickly or escalated major issues to supervisor areas
- Tracked cases and updated service software with analyzed trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor of Science -
Universidad Del Valle De Mexico
Guadalajara, JALCurrent
Business Analyst Automation 360 - Digital Badge -
Automation Anywhere.com
Online08.2022
High School Diploma - N/A
Trevor G. Browne High School
Phoenix, Arizona 08.2000
Skills
- Effective Time Management
- Dependable and Responsible
- Ability to Work Under Pressure
- Agile and Scrum
- Software
- Zendesk
- Asana
- JSON Files
- Data Dog
- SQL, Linux Commands, Python
- Process Analysis
- Verbal Communication
- Quality Assurance
- Interpersonal Communication
- Team Building
- Analytical Thinking
- Google Drive
- Team Management
- Organizational Skills
- Idea Development and Brainstorming
- Project Planning
Timeline
Management Specialist
It'sacheckmate
11.2021 - Current
Business Analyst/ QA Analyst/ Security Site Supervisor
TATA Consultancy Services de Mexico
02.2012 - 11.2021
Customer Service Representative
Hispanic Teleservices
01.2008 - 02.2012
Bachelor of Science -
Universidad Del Valle De Mexico
Business Analyst Automation 360 - Digital Badge -
Automation Anywhere.com
High School Diploma - N/A
Trevor G. Browne High School
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