Ana Hernandez Flores
El Paso
Summary
Skilled multitasker with work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with a hardworking and resourceful approach.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve goals. Driven to learn quickly.
Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Luby's Cafeteria
06.2023 - Current
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Recovery Assistant
JC Penney Stores
04.2021 - 05.2021
- Increased store revenue through upselling techniques and suggestive selling.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to achieve monthly sales targets and KPIs.
Education
No Degree - Business Administration And Management
University of Texas At El Paso
El Paso, Texas12.2026
High School Diploma -
Instituto Tecnológico De Monterrey
Ciudad Juárez, Chihuahua, Mexico05.2022
Skills
- Team building
- Decision-making
- Conflict resolution
- Relationship Building
- Problem-solving
- Staff training
- Customer service
- Strong leadership
Like to play sports, I love learning new things and I enjoy communicating with others.
I am an energetic person, and I love playing and practicing any type of sport.
I like doing community service, for which I need a lot of energy.
I love talking and communicating with others; I am very sociable, and sometimes I can be shy, but once I am comfortable in the place, nothing stops me.
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Waitress Supervisor
Luby's Cafeteria
06.2023 - Current
Recovery Assistant
JC Penney Stores
04.2021 - 05.2021
No Degree - Business Administration And Management
University of Texas At El Paso
High School Diploma -
Instituto Tecnológico De Monterrey
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