Ana Karen Osuna Orpinela

• Jewelry clerk at Miner's Gems (Seasonal 5 months in Las Vegas).
• Managed inventory control processes to ensure accurate stock levels and timely replenishment.
• Processed customer transactions efficiently, maintaining high levels of accuracy and service quality.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Organized merchandise displays to enhance store aesthetics and visibility.
• Maintained inventory accuracy through regular stock checks and audits.

Marketing land division at Diamonds International

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others specially with the staff of different Resorts I worked with.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Analyzed customer data to identify trends and enhance engagement strategies.
• Developed targeted marketing campaigns to improve customer retention and satisfaction

• Vacation Consultant at Fiesta Americana Cozumel.
• Developed tailored vacation packages enhancing customer satisfaction and loyalty.
• Coordinated logistics for group travel, ensuring seamless transitions for clients.
• Managed client relationships, addressing inquiries and resolving issues efficiently.
• Collaborated with marketing teams to promote special offers through various channels.
• Assisted clients in resolving travel-related issues, ensuring a positive vacation experience.

• Youth Counselor in Silversea Cruise Lines (3 months contract June-August).

• Guest Service at Mayan Lost Kingdom Park (Sept-May 2016).

• Youth Counselor in Silversea Cruise Lines (3 months contract June-August).

• Receptionist in Koox Hotels Quinto Sole (Seasonal & Current).
• Managed front desk operations and ensured seamless guest check-in/check-out processes.
• Coordinated communication between departments to enhance guest experience and operational efficiency.

• Youth Counselor in Silversea Cruise Lines (3 months contract June-August).

• Receptionist in Koox Hotels Quinto Sole (Seasonal from February to May).

• Youth Counselor in Silversea Cruise lines (15 days contract Dec-Jan).

• Agent in Home Energy Services, Call center.

• Youth Counselor in Silversea Cruise lines (two months contract Jul-Aug).

• English teacher for adults in UTL (Universidad Tecnológica de León).

• Concierge at Azul Fives hotel.

• English teacher kindergarten and elementary in Hommy.

• National Immigration Institute (INM) attention to foreign passengers with their migratory forms.

• Attention to national and international tourists in the Touristic Information Module that belong to the Secretary of Tourism of Guanajuato located in The Bajio International Airport.

• Volunteer as a translator (Spanish to English and French) at the World Youth Conference (CMI).

• Volunteer as teacher in a science club for children from the research center (CIO) in The National Book Fair (FENAL).

• Teacher's aide in an English program for children (PISI) in Universidad Autónoma de Sinaloa.