Summary
Overview
Work History
Education
Skills
Timeline
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Ana Paulina Ortiz Montoya

Toluca

Summary

Passionate, service-oriented hospitality student with over 5 years of work experience in customer service and administration. I am committed to the performance of the company and growing professionally in the hotel and tourism industry.

Maintaining focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Waitress and Cashier

Restaurante La Estimada
01.2025 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Administrative and Billing Assistant

Equipo de Ferretería y Gases Industriales MOV
05.2020 - 01.2025
  • Managed invoices, purchase orders and customer accounts.
  • Financial operations supported with accurate records.
    Coordinated office tasks and organizing internal documents.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Bartender

Brek and Shake
01.2023 - 04.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Hostess

Fogón do Brasil
07.2018 - 10.2019
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Opened and closed seating sections according to volume of guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Advised customers about special offerings and menu items to help drive sales.

Education

Licenciatura - International Hospitality Management

Universidad Anahuac México Norte
01.2026

Skills

  • Customer service
  • Teamwork
  • Communication
  • Time Management
  • Attention to detail
  • Office Parcel
  • Menu recommendations
  • Team collaboration
  • Cash handling
  • Time management
  • Bill computation
  • Guest relations

Timeline

Waitress and Cashier

Restaurante La Estimada
01.2025 - Current

Bartender

Brek and Shake
01.2023 - 04.2023

Administrative and Billing Assistant

Equipo de Ferretería y Gases Industriales MOV
05.2020 - 01.2025

Hostess

Fogón do Brasil
07.2018 - 10.2019

Licenciatura - International Hospitality Management

Universidad Anahuac México Norte

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Ana Paulina Ortiz Montoya