Ana Serrano
Tecate
Summary
I am a qualified campaign coordinator possessing a substantial background in the execution of impactful campaigns and the facilitation of effective team collaboration. My professional experience includes a proven track record in the successful management of campaign logistics and the support of strategic initiatives. My areas of expertise encompass advanced communication and project management, in conjunction with established leadership capabilities, exceptional organizational skills, and proficient customer relations. I have demonstrated the ability to independently address and resolve challenges while enhancing productivity, efficiency, and the quality of services across diverse organizational contexts. My professional reputation is firmly established on reliability, adherence to ethical standards, and an unwavering commitment to delivering exemplary support.
Overview
9
9
years of professional experience
Work History
Campaign Coordinator
Ronald McDonald House San Diego
02.2023 - Current
- I developed comprehensive reports, engaged with donors and board members, and managed invoices and receipts. Additionally, I employ the Monday platform to oversee task management in an effective manner.
- I conduct training sessions for newly hired employees, equipping them with the essential skills and knowledge necessary for success in their roles. Additionally, I play a pivotal role in our fundraising initiatives by managing the operational components that contribute to their effectiveness. My extensive expertise in relevant reports and donor relations allows me to enhance processes from their inception to completion. Moreover, I am responsible for creating presentations that are specifically tailored to meet the needs of our donors.
- I oversee the organization and coordination of meetings and events to ensure their successful execution. My responsibilities include managing catering services, coordinating parking logistics, and preparing necessary materials. I also ensure effective communication with participants and collaborate with vendors to secure suitable venues, maintaining regular contact with our consultants throughout the process.
- Analyzed campaign data to inform decision-making, adjusting tactics as needed to achieve objectives more efficiently.
- Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
Individual Philanthropy Assistant
Ronald McDonald House Charities San Diego
03.2020 - 02.2023
- Managed phone and email correspondence and handled incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis
- Managed filing system, entered data and completed other clerical tasks
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed employee database training for new hires for a period of one month, offering continuous guidance and mentorship on best practices while providing constructive feedback
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions for house events
Claims Specialist
MediExcel
02.2019 - 12.2019
- Followed up with customers on unresolved issues
- Conducted full claim investigations and reported updates and legal actions
- Reviewed new files to determine status of injury claim and to develop plan of action
- Escalated files with significant indemnity exposure to supervisor for further investigation
- Processed and recorded new policies and claims
Interpreter
Tyson Foods
03.2018 - 01.2019
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs, or manage personal concerns
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension
- Proofread, edited, and improved documents
Bilingual Customer Service Representative
Alorica
02.2016 - 02.2018
- Company Overview: Amazon
- Able to handle 100+ customer interactions per day, giving detailed personalized, friendly and polite service to ensure customer retention and satisfaction
- Maintained up to date knowledge of store policies regarding payments, returns and exchanges
- Cross trained and provided back up for other representatives when needed
- Resolved concerns with products or services to help with retention and drive sales
- Amazon
Education
Diploma - Electronic Specialization II, Computer Repair
ELAOC Certificate
Lemon Grove, CASkills
- Hardworking and reliable
- Highly motivated and proactive
- Organized and adaptable
- Strong problem-solving skills
- Capable of working under pressure
- Office equipment management
- Scheduling and basic accounting
- Proficient in MS Office and Adobe Acrobat
- Excellent multitasking and telephone etiquette
- Planning, coordination, and event planning expertise
- Familiar with Salesforce, Mondaycom, Mailchimp, Dropbox, Box, and Smartsheet
Timeline
Campaign Coordinator
Ronald McDonald House San Diego
02.2023 - Current
Individual Philanthropy Assistant
Ronald McDonald House Charities San Diego
03.2020 - 02.2023
Claims Specialist
MediExcel
02.2019 - 12.2019
Interpreter
Tyson Foods
03.2018 - 01.2019
Bilingual Customer Service Representative
Alorica
02.2016 - 02.2018
Diploma - Electronic Specialization II, Computer Repair
ELAOC Certificate
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