Ana Beatriz Bernal Romero
Puebla
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Inventory with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 7 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
Hilton Garden Inn
10.2016 - 08.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping Room Attendant
The Congress Plaza Hotel & Convention Center
05.2015 - 10.2016
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Grocery Store Worker
Sabas Sandoval
07.2013 - 03.2015
- Communicated with customers and staff politely and professionally to uphold store standards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Managed efficient cash register operations.
Sales Manager
Apartacel
01.2012 - 06.2013
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Accounting Assistant
Serna Accountants
01.2010 - 07.2010
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
Education
Accounting Technician - Accounting And Finance
UTIM
Izucar De Matamoros Puebla08.2011
Bachelor of Architecture -
COBAEP
Izucar De Matamoros, Puebla07.2009
High School Diploma -
UEP
Izucar De Matamoros ,Puebla07.2006
Skills
- Human Resources Department Processes
- Financial Assessment
- Multidisciplinary Team Leadership
- Database Management
- Promotions and Marketing Strategies
- Cleaning and Sanitation
- Inventory Restocking
- Staff Training
Languages
English
Intermediate (B1)
Timeline
Housekeeping Supervisor
Hilton Garden Inn
10.2016 - 08.2022
Housekeeping Room Attendant
The Congress Plaza Hotel & Convention Center
05.2015 - 10.2016
Grocery Store Worker
Sabas Sandoval
07.2013 - 03.2015
Sales Manager
Apartacel
01.2012 - 06.2013
Accounting Assistant
Serna Accountants
01.2010 - 07.2010
Accounting Technician - Accounting And Finance
UTIM
Bachelor of Architecture -
COBAEP
High School Diploma -
UEP
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