Elizabeth Cervantes
Fabens
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
3
3
years of professional experience
Work History
Representative
General Dynamics
06.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Crew Member
South Georgia Pecan Company
02.2024 - 06.2024
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew
McDonalds
08.2022 - 09.2023
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Fabens High School
Fabens, Texas 06.2023
Skills
- Verbal and Written Communication
- Interactive Communication Skills
- Telephone Etiquette
- Workplace Efficiency
- Willingness to Learn
- Clear Communication
- Positive Company Representation
Languages
Spanish
Native or Bilingual
Timeline
Representative
General Dynamics
06.2024 - Current
Crew Member
South Georgia Pecan Company
02.2024 - 06.2024
Crew
McDonalds
08.2022 - 09.2023
Fabens High School
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