Salesforce
ANA CAROLINA ELIZONDO FIGUEROA
Associate Manager, Sales Operations
Hermosillo
Summary
Seasoned professional with over 17 years of experience in Human Resources, Payroll, Finance, and Sales Operations across global organizations in the software, manufacturing, and service sectors. Skilled in strategic initiatives, data analysis, payroll systems, financial reporting, Salesforce, and CPQ tools. Proven track record leading cross-functional teams, driving business improvements, ensuring compliance, and supporting executive leadership with data-driven insights. Proficient in SAP, ADP, Meta4, and other major HRIS and finance tools with a strong foundation in communication, documentation, and stakeholder collaboration.
Overview
19
19
years of professional experience
1
1
Language
Work History
Sales Operations Lead
3Pillar Global
02.2022 - Current
- Manage daily operations, ensuring timely delivery of CRM updates, Sales contracts and Salesforce reporting
- Lead strategic initiatives and manage end-to-end sales operations processes
- Analyze business trends and prepare KPI dashboards, presentations and quarterly reporting such as pipeline reporting, quarterly renewals, annual rate increases.
- Ensure accurate opportunity tracking, quote management, and Salesforce data integrity
- Manage contract lifecycle, deal closure processes, and SLA adherence
- Conduct auditing, data analysis, and reporting to support commercial decisions
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
- Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Streamlined operations by implementing efficient processes and optimizing workflows.
Revenue Operations Lead
3Pillar Global
06.2021 - 02.2022
- Collected, arranged, and input information into CRM system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Devised and implemented processes and procedures to streamline operations.
- Supported executive decision-making with business case preparation and analysis
- Led weekly, monthly , quarterly and annual revenue analysis and developed operational documentation.
- Performed system testing, and ensured compliance across processes
- Enhanced team productivity by providing ongoing training and development opportunities.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Conducted regular reviews of operations and identified areas for improvement.
Finance BP and US Accounting Manager
3Pillar Global
01.2019 - 07.2021
- Supervised AP/AR for US operations and performed revenue variance analysis
- Led invoicing reconciliation and participated in financial system improvements
- Documented procedures, supported month-end close, and assisted in quarterly goal tracking
- Prepared reports and supported strategic finance initiatives
- Performed cost-benefit analysis and contributed to performance reporting
- Generated monthly and quarterly financial statements for executive review.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Analyzed and reported on financial data to support business decisions.
- Tracked business revenue and reconciled accounts to maintain high accuracy.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Monitored budget allocation and expenditures to enforce compliance with company policies.
- Developed and implemented various procedures to improve accounting process.
- Assisted executive management in making informed business decisions with accurate ad-hoc financial analysis as needed.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Created and maintained financial databases for data entry, tracking and reporting.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
- Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of the reports generated.
Payroll Supervisor
3Pillar Global
12.2017 - 12.2018
- Processed bi-weekly US payroll, managed tax and benefits compliance
- Implemented Intacct modules, managed invoicing, and revenue reporting
- Oversaw quarterly performance tracking and direct labor margin analysis
- Oversaw the Mexican payroll adjustment under the accurate Social Security laws
- Prepared responses to government agencies for Health and Safety, Social Security and Training purposes
- Developed comprehensive training materials for new hires, contributing to their successful onboarding into the payroll department.
- Ensured compliance with federal and state labor laws by staying up-to-date on regulations and adjusting payroll procedures accordingly.
- Prepared detailed reports analyzing payroll expenses, providing valuable insights to management for budgetary planning purposes.
- Coordinated with accounting department for accurate general ledger postings related to payroll transactions, promoting financial accuracy across departments.
Payroll Supervisor
Colgate-Palmolive
05.2016 - 11.2017
- Handled Payroll Management transition from USA to Mexico Delivery Center for Hill´s pet nutrition and ensured a smooth Go-Live in accordance with SLA´s
- Documented complete Standard Business Procedure Manuals for the Payroll team
- Continuous improvement of SOBP´s
- Completed Tax training for Federal, State and Municipal taxes
- Processed bi-weekly payroll including hires, terminations, and bonuses for a 9K resources payroll across several USA states
- Maintained documentation and ensured compliance with payroll regulations
- Resolved inquiries and prepared standardized payroll reports
- Developed comprehensive training materials for new hires, contributing to their successful onboarding into the payroll department.
- Ensured compliance with federal and state labor laws by staying up-to-date on regulations and adjusting payroll procedures accordingly.
- Improved tax reporting processes by working closely with external auditors during annual audits, ensuring full compliance with government requirements.
- Coordinated with accounting department for accurate general ledger postings related to payroll transactions, promoting financial accuracy across departments.
- Managed a team of payroll specialists, ensuring timely and accurate processing for over 400 employees.
- Served as primary point of contact for all interdepartmental inquiries regarding payroll policies and procedures, enhancing communication between teams.
- Trained and mentored junior payroll staff, fostering a collaborative team environment that focused on continuous improvement.
- Effectively managed year-end tasks such as W-2 processing and distribution, avoiding delays and errors in reporting employee earnings to taxing authorities.
- Reduced payroll discrepancies by conducting thorough audits and implementing corrective actions when necessary.
- Resolved payroll discrepancies quickly and successfully.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Provided customer service to employees regarding payroll inquiries and issues.
Senior Payroll Specialist
Colgate-Palmolive
05.2015 - 05.2016
- Handled the payroll transition from USA to Mexico Delivery Center for Hill´s Pet Nutrition division
- Processed bi-weekly payroll including hires, terminations, and bonuses
- Maintained documentation and ensured compliance with payroll regulations
- Resolved inquiries and prepared standardized payroll reports
Payroll Specialist
Xerox
11.2014 - 05.2015
- Processed payroll transactions, entered data, and maintained HR records
- Generated reports, answered inquiries, and assisted in benefits calculations
Payroll Analyst
TE Connectivity
08.2013 - 11.2014
- Implemented SAP and TRESS systems for payroll and HR data management
- Processed payroll changes and supported audit and reporting tasks
Payroll Specialist
Xerox
01.2009 - 08.2013
- Handled all payroll processes and responded to payroll-related queries
- Maintained employee records and supported recruitment and HR initiatives
Marketing Coordinator
Grupo Sersa
07.2011 - 09.2011
- Developed marketing plans and managed brand presence on social media
- Coordinated public relations and internal communication initiatives
Payroll Coordinator/Administrative Assistant
Farmacia Kino S.A. de C.V.
01.2006 - 01.2008
- Prepared weekly/bi-weekly payroll for 200 employees
- Handled IMSS, INFONAVIT, and FONACOT documentation
- Supported recruitment, job description creation, and administrative process redesign
Education
BBA -
Instituto Tecnologico De Hermosillo
Hermosillo, Sonora, Mexico 05.2001 -
Skills
Acknowledgment of customer needs
Software
Microsoft Suite
Google Suite
ADP
SAP
Timeline
Sales Operations Lead
3Pillar Global
02.2022 - Current
Revenue Operations Lead
3Pillar Global
06.2021 - 02.2022
Finance BP and US Accounting Manager
3Pillar Global
01.2019 - 07.2021
Payroll Supervisor
3Pillar Global
12.2017 - 12.2018
Payroll Supervisor
Colgate-Palmolive
05.2016 - 11.2017
Senior Payroll Specialist
Colgate-Palmolive
05.2015 - 05.2016
Payroll Specialist
Xerox
11.2014 - 05.2015
Payroll Analyst
TE Connectivity
08.2013 - 11.2014
Marketing Coordinator
Grupo Sersa
07.2011 - 09.2011
Payroll Specialist
Xerox
01.2009 - 08.2013
Payroll Coordinator/Administrative Assistant
Farmacia Kino S.A. de C.V.
01.2006 - 01.2008
BBA -
Instituto Tecnologico De Hermosillo
05.2001 -
Similar Profiles
SK SADIP RAHMANSK SADIP RAHMAN
Sr Business Development Representative - Global Accounts at 3Pillar GlobalSr Business Development Representative - Global Accounts at 3Pillar Global
Sidhant SatpathySidhant Satpathy
QA Team Lead at 3pillar GlobalQA Team Lead at 3pillar Global
Alberto Iduma ObregónAlberto Iduma Obregón
Software Developer at 3pillar GlobalSoftware Developer at 3pillar Global