Ana Carolina Fraga Dos Santos

Provide high quality support to existing Hotelbeds customers across the LATAM region from Order to payment by delivering accurate billing to the clients and recognizing revenue correctly and swiftly.
Responsibilities:
• Support effective, efficient finance transactions and processes in line with internal/external standards.
• Support posting, clearing and reconciliations services to meet SLAs and KPIs.
• Review orders to ensure revenue can be recognized in line with requirements - flagging exceptions.
• Create sales invoices and load these to relevant portals.
• Support the collection of cash from customers - monitor open orders and action as appropriate.
• Monitor risk associated with cash collection and DSO.
• Provide best-in-market Customer experience - drive proactive, value-adding interactions, handling customer enquiries and effectively resolving issues.
• Support LATAM sales team

- Support and assistance to the team
- Perform hotel scale and set goals weekly
- Weekly payroll management
- Control and replenishment of gift stock for 5 hotels
- Weekly presentation of operational results to the manager
- Quarterly planning to plan and schedule tasks over a period
- Customer service and resolution of complaints and incidents
- Personnel management, including selection, training and
development

Sell the hotel's rewards program, requesting referrals (phone
numbers) from hotel guests, with the aim of selling vacation
packages to those recommended.
- Inventory control
- Customer service and resolution of complaints and incidents
- Sales of holiday packages
- Teamwork to achieve company goals

Customer service, email and telephone
- Management of spreadsheets, filing, sending and receiving
documents
- Hospital accreditation, hiring and sick leave of employees,
control and payment of vacations, control and payment of
transportation/food and control of entry and exit of employees
in the Apdata system
- System management - Apdata, Photeus10, Protheus 12,
Automidia, PeopleNet, Bank Santander and Bank Bradesco