Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Carolina Gomez Ortega

Customer Services Representative
Guadalajara, Jalisco

Summary

CSR with 7 years of experience in this company, 6 of these years have been in the defense team working with accounts like Boeing,Northrop,Raytheon and in the last years BAE. Detail-oriented individual with a exceptional communication with my sales team.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Avnet De Mexico
05.2018 - Current
  • Resolved customer complaints with empathy.
  • Handled calls finding satisfactory resolutions for our customers urgency's
  • Collaborated with my team for possible solutions to the daily requests.
  • Provided coaching and support to the new hires.
  • Updated customer reports and backlog management for my accounts


Buyer Manager

Club Hacienda San Javier
02.2016 - 05.2018
  • Dispensed purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
  • Enhanced procurement efficiency by streamlining purchasing processes and implementing cost-saving measures.
  • Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
  • Documented purchasing information in SAM to maintain detailed and accurate records.

Education

Bachelor of Philosophy -

Universidad De Guadalajara
Guadalajara, Jalisco, Mexico
05.2001 -

High School Diploma -

CBTIs 10
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

Report updating

Attention to detail

Product knowledge

Adaptability and flexibility

Problem resolution

Report generation

Timeline

Customer Service Representative

Avnet De Mexico
05.2018 - Current

Buyer Manager

Club Hacienda San Javier
02.2016 - 05.2018

Bachelor of Philosophy -

Universidad De Guadalajara
05.2001 -

High School Diploma -

CBTIs 10
05.2001 -

Similar Profiles

CREATE PROFILE
Ana Carolina Gomez OrtegaCustomer Services Representative