Ana Cecilia Gonzalez Ortiz

Sr. Account Manager

Mexico City

Summary

Bachelor's in Business Admin & International Business with several years of experience as Account Manager, excelling in global brand collaborations, diverse portfolio management, and strategic analysis.

Overview

years of professional experience

years of post-secondary education

Work History

Senior Account Manager

Aplazo

06.2021 - Current

Mentor junior account managers, fostering their professional growth and skills development within the company.
Implement innovative strategies for retaining top-performing clients, reducing churn rate substantially.
Develop long-lasting client relationships by providing exceptional customer service and support.
Develop growth strategies and coordinate efforts with the Marketing, Data, Product, and Operations teams, to ensure seamless delivery of products and services to clients.
Analyze data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Meet with customers to discuss and ascertain needs, tailor solutions and close deals.

Line Manager (e-commerce)

Rappi

11.2019 - 06.2021

Played a key role in the planning, strategic development, and execution for the launch team of the company's e-commerce division.
Led the sports vertical and successfully managed the team's largest brand, achieving an impressive 50-60% year-over-year growth through strategic execution.
Oversee the complete management of client portfolios, consistently devising monthly growth strategies, and collaborating with cross-functional teams
Spearhead strategic initiatives for category expansion.

Hunter (Restaurants)

Rappi

7 2019 - 11.2019

Actively source new clients, negotiate fees and terms to execute contracts
Brought more than 120 new restaurants which result on being in the top 5 of 75 hunters for three months out of four in this position
Ensure successful on-boarding and training for other team members.

Education

Bachelor's Degree -

Universidad Panamericana

08.2014 - 05.2018

Skills

Hard Skills:

Project management
Data Analysis
Business Development
Sales Analysis

Soft Skills:

Leadership
Team player
Contract Negotiation
Adaptability