Ana Cristina Bonilla Arrazola
Pharmacist
Heredia
Summary
Thorough Quality Assurance Specialist with 10-year background in Pharmaceutical Industry. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents. Familiar with handling multiple projects in highly competitive environments. Skilled in promoting team productivity through excellent communication and collaboration. Solid interpersonal and collaboration skills.
Overview
14
14
years of professional experience
2
2
Certifications
1
1
Language
Work History
Quality Assurance Supervisor
VWR International
04.2021 - Current
- Boosted customer satisfaction by promptly addressing concerns, investigating root causes, and implementing corrective actions.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.
- Established robust supplier relationships through regular communication, performance evaluations, and ongoing support in meeting quality standards.
- Championed a culture of quality awareness, fostering employee engagement in maintaining high standards across all operations.
- Analyzed data from quality metrics to identify trends and opportunities for improvement, driving targeted action plans based on findings.
Quality Assurance Officer
Gutis Ltda
09.2017 - 03.2021
- Facilitated effective communication between departments regarding quality matters, fostering collaborative working environment.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
- Monitored activities and supporting systems to meet compliance regulations.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Inspected products and worker progress throughout production.
Quality Assurance Officer for Central America
Pfizer
11.2014 - 03.2017
- Facilitated effective communication between departments regarding quality matters, fostering collaborative working environment.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Monitored activities and supporting systems to meet compliance regulations.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
Quality Assurance Manager
Newport Pharmaceuticals
10.2010 - 11.2014
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Established robust quality documentation systems that ensured traceability throughout entire production lifecycle.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across organization.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Inspected products and worker progress throughout production.
- Trained team members on quality assurance principles, fostering culture of accountability and high performance.
- Created and maintained quality management systems to align with industry standards.
- Championed customer-focused mindset across organization by emphasizing importance of consistently delivering high-quality products and services.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Determined quality department standards, practices, and procedures.
Education
Doctor of Pharmacy - Pharmacy
Iberoamerica University
Costa Rica 05.2001 -
High School Diploma -
Saint Jude's Bilingual Highschool
Costa Rica 05.2001 -
Skills
Training and mentoring
Quality Inspection
Decision-Making
Quality Assurance
Quality Control Management
ISO standards knowledge
Cross-Functional Teamwork
Corrective Action Planning
Auditing Techniques
Quality System Development
Non-compliance Assessments
Quality Management Systems
Certification
Internal Auditor in Quality Management System according to norms INTE/ISO 9001: 2015 & INTE/ISO 19011:2018
Timeline
Implications and interpretation- Quality Management System according to norm INTE/ISO 9001:2015
09-2021
Internal Auditor in Quality Management System according to norms INTE/ISO 9001: 2015 & INTE/ISO 19011:2018
07-2021
Quality Assurance Supervisor
VWR International
04.2021 - Current
Quality Assurance Officer
Gutis Ltda
09.2017 - 03.2021
Quality Assurance Officer for Central America
Pfizer
11.2014 - 03.2017
Quality Assurance Manager
Newport Pharmaceuticals
10.2010 - 11.2014
Doctor of Pharmacy - Pharmacy
Iberoamerica University
05.2001 -
High School Diploma -
Saint Jude's Bilingual Highschool
05.2001 -
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