Ana Cristina Carrizalez Olvera
INTERNATIONAL BUSSINES DEGREE
Guadalajara,Jalisco
Summary
Redy to create and deliver business strategies to potentiate the company growth producing synergy between the corporation and human assets that will be transformed from high-potential staff into outstanding leaders across this process.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
LOGISTIC ANALIST
HP INC
01.2017 - Current
- Analyse delivery process to the client.
- Purchase order and price details.
- Release credits if the shipment was not delivered complete.
- Analyse of customer information.
- Contact with carriers, order management, collectors and traffic department.
- Tracking lost, rejected, damaged shipments.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
DAMBER LOGISTICS
CUSTOMER SERVICE AND IMPORTATION
01.2015 - 01.2017
- CUSTOMER SERVICE AND IMPORTATION.
- Generate Reports Clerk a client and container status.
- Upgrade Orders Payments Provider.
- Tracking Documentation.
- Releases of BL's import.
- Review of Shipping Costs for Choice / Airline / transport to be used for import.
- Monitor the Customer purchase order.
- If Consolidated Cargo Check with consolidator or if container with the shipping and Customs Agent Line.
- Generate Payments to Suppliers - Give the customer the status of their cargo.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BBA -
Universidad De Guadalajara
Zapopan 02.2011 - 06.2015
Skills
Customer service expert
Timeline
LOGISTIC ANALIST
HP INC
01.2017 - Current
DAMBER LOGISTICS
CUSTOMER SERVICE AND IMPORTATION
01.2015 - 01.2017
BBA -
Universidad De Guadalajara
02.2011 - 06.2015
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