Ana Cristina García Herrera
Monterrey
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills, with excellent time management.
Overview
10
10
years of professional experience
Work History
Assistant plant manager
Dematic
03.2021 - Current
- Organizing meetings schedules and calendar for direction
- Supporting managers in organizing, planning, and implementing strategy
- Assisting direction with projects and initiatives by completing assigned tasks throught the communication with other departments
- Daily Gemba walk 5's
- Assisting suppliers with billing
- SAP requisitions
- Assist in the preparation of regularly scheduled reports
- Book travel arrangements for managers employees
- Managing front-end communication with visitors and clients
- Coordinating meetings and events for internal employees and potential visitors
Customer service
The Ritz Carlton Amelia Island
01.2018 - 12.2019
- Booking airplane tickets, hotel rooms and shuttle
- Assist in ensuring that each event is on time with conference rooms equipped
- Follow security and safety standards for VIP guests
- Resolve customer problems and complaints.
Front desk receptionist
Hotel Antaris Valle
02.2017 - 01.2018
- Check In- Check Out for guests USA/MEXICO/
- Managing outgoing email.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer problems and complaints.
Reservation agent
Hotel Antaris Galerias
01.2016 - 01.2017
- Bilingual customer service
- Answer phones and assist customers in making, altering, or canceling reservations
- Track daily occupancy forecast
- Handles daily correspondence
- Answer questions regarding rooms, facilities, rates, and events
F&B Attendant
Omni Amelia Island Resort
01.2014 - 12.2015
- Assisting new employees with their training
- Preparing food for service
- Monitored dining room inventory and replenished as necessary.
- Clean up station and restaurant
- Closing daily check list.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Engaged in suggestive selling and other sales techniques.
Education
Bachelor´s International Business Administration -
Universidad Del Valle De México
San Nicolas De Los Garza, N.L.12.2013
Skills
- Pro active
- Customer service
- Responsible
- Negotiation
- Communication
- Committed to results
- Organized
- Collaboration
- Time management
- Empathetic
- Creative
Languages
Spanish
English
French
MS Office Excel
Pivot tables, Sorting, Charts
Timeline
Assistant plant manager
Dematic
03.2021 - Current
Customer service
The Ritz Carlton Amelia Island
01.2018 - 12.2019
Front desk receptionist
Hotel Antaris Valle
02.2017 - 01.2018
Reservation agent
Hotel Antaris Galerias
01.2016 - 01.2017
F&B Attendant
Omni Amelia Island Resort
01.2014 - 12.2015
Bachelor´s International Business Administration -
Universidad Del Valle De México
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