Ana Cristina García

· Created integrated operating model strategies tailored specifically to clients' business goals, budgets and available resources.

· Execution efforts relating to technical documentation and process done at the vaults used for the delivery of cards at Mexico

· Working at the Purchasing department as the centre of supply chain management for all work material needed for the operation of bank branches and buildings. Typically, helping other departments identify their needs, manage the requisition process and source with the competitive prices, to act as controllers to ensure adherence to budgets

· Maintained excellent working relationships with customers by efficiently responding to complaints concerning products quality at the branches of BBVA

· Designed site inspection work plans for the reconciliation of the physical activity report against the system in the delivery and distribution of cards at BBVA

· Led complete business transformation projects for get a better Net Recommendation Index, offering solutions by removing the low door cards delivery and launching a push message .notifying the customer that his card can be collected at one of the bank branches closest to his home

· Generation of payment for the cards distribution providers at BBVA´s group and monitoring their performance activities get on the standards and regulations.

Responsible for the budget plan

· Processed purchase orders for the main customers of the group Office Max such as Cemex, Pemex, etc. all according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing.

· Provide proactive customer service for all accounts.

· Analyzed prior delivery processes and bring efficient methods.

· Coordinated resolution of issues with supply chain participants, including warehouses, sales brokers, carriers and vendors

· Maintained complete orders records on time, backorder logs, and any applicable at customer satisfaction reporting.

· Tracked orders and notified customers of status or potential delays.