Ana Daniela Carmona Villalobos
Medical Interpreter
Chihuahua,CHH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Language
Work History
Medical Interpreter
Kelly Services
11.2022 - Current
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Strengthened relationships between staff members across different departments due to exceptional teamwork skills demonstrated while serving as an interpreter.
Administrative Coordinator
CMG Construcciones Y Mantenimiento General
02.2022 - 11.2022
- Coordinated incoming phone calls and emails, ensuring requests were properly prioritized and routed to the corresponding departments.
- Oversaw the use of administrative tools such as Microsoft Excel, Word, and internal systems to support daily operations.
- Coordinated and maintained physical and digital records, ensuring accuracy, organization, and information availability.
- Supported the coordination and follow-up of reports, quotations, invoicing, and expense tracking.
- Coordinated logistics for meetings, internal trainings, and corporate events, ensuring proper scheduling and execution.
- Served as a point of contact between administrative teams and internal stakeholders to ensure smooth operations.
VRI Medical Interpreter
AMN
08.2021 - 02.2022
- Demonstrated professionalism and empathy when working with vulnerable populations, including individuals experiencing trauma or facing serious health concerns.
- Promoted a positive patient experience by maintaining cultural sensitivity and upholding a high standard of professionalism while delivering interpretation services.
Trainer Coordinator
DATAMARK
10.2019 - 07.2021
- Promoted a positive learning environment through effective communication and motivational techniques.
- Improved trainee performance with regular evaluations and constructive feedback.
- Developed relationships with internal stakeholders, building consensus around key initiatives related to employee education.
- Spearheaded the development of new training materials, resulting in higher trainee satisfaction scores.
Customer Service Representative
TELEPERFORMANCE
11.2014 - 07.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Business Administration And Management - Administración
Universidad Regional Del Norte Start January 2023
Chihuahua, Chihuahua, México11-2026
Skills
Learning management systems
Microsoft Excel
Office administration
Problem-solving
Cultural insight
Bilingual
Additional Information
References available upon request
Eng. Marco Antonio López Salazar
Regional Manager – Northern Zone
CMG Construction and General Maintenance
Phone: +52 662 296 4202 / +52 614 610 2283
Eng. Milton Hermosillo
Supervisor
Datamark
Phone: +52 614 546 8429
Timeline
Medical Interpreter
Kelly Services
11.2022 - Current
Administrative Coordinator
CMG Construcciones Y Mantenimiento General
02.2022 - 11.2022
VRI Medical Interpreter
AMN
08.2021 - 02.2022
Trainer Coordinator
DATAMARK
10.2019 - 07.2021
Customer Service Representative
TELEPERFORMANCE
11.2014 - 07.2017
Bachelor of Business Administration And Management - Administración
Universidad Regional Del Norte Start January 2023
Languages
English
Advanced (C1)