ANA ELENA ROJO MANCILLAS
Business Manager
Los Cabos, BCS,Other
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Ready to use and develop communication and organizational skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Associate
Del Mar Real Estate
01.2024 - Current
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Sales Agent
The Agency Los Cabos
05.2020 - 12.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in leads with questions regarding pre-construction sales
- Explained features and advantages of Costarena Boutique Residences (New developer) to promote sales.
- Provided superior service to buyers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied buyers who were eager to recommend our properties to others.
Sales Agent
Keller Williams Cabo
06.2018 - 05.2020
- Enhanced product knowledge through continuous training and professional development opportunities.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
Administrative Coordinator
Querencia Los Cabos
12.2012 - 05.2018
- Facilitated smooth day-to-day operations on ABRE (stay program) by anticipating needs for potential buyers when experience the life style in Querencia.
- Enhanced communication between operation and sales departments with timely and accurate preparation of reports and documents.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for potential buyers staying in ABRE program at Querencia.
- Greeted potential buyers with professionalism and enthusiasm to have the best experience and turn them into new property owners.
Office Administrative Assistant
Del Mar Services
08.2005 - 08.2010
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among different departments.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
Education
BBA - Business Administration And Management
ITESM Campus Mazatlan
Mazatlan, Sinaloa MEXICO05-1996
Skills
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Outgoing personality
- Verbal/written communication
- Sales training
Certification
- Certificado de Competencia Laboral en el Estandar de Competencia, CONOCER en Mayo 2019
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Associate
Del Mar Real Estate
01.2024 - Current
Sales Agent
The Agency Los Cabos
05.2020 - 12.2023
Sales Agent
Keller Williams Cabo
06.2018 - 05.2020
Administrative Coordinator
Querencia Los Cabos
12.2012 - 05.2018
Office Administrative Assistant
Del Mar Services
08.2005 - 08.2010
- Certificado de Competencia Laboral en el Estandar de Competencia, CONOCER en Mayo 2019
BBA - Business Administration And Management
ITESM Campus Mazatlan
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