Ana Fernanda Arellano Gonzalez
El Paso
Summary
I'm a 23-year-old hard-working, creative and proactive individual. Always happy and ready to learn new things. Other than that, I am a dependable person who is great at time management. I always put an effort into the task that is assigned to me and finish on time. I am also an honest and trustworthy person, so everyone can trust on me.
Overview
5
5
years of professional experience
Work History
DENTAL ASSISTANT
COEI CENTRO DE ODONTOLOGIA ESTÉTICAE IMPLANTOLOGY
01.2024 - 01.2024
- ASSIST THE DOCTOR IN ALL DENTAL PROCEDURES - IMPLANT SURGERY
- Attend different offices
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Contributed to clinic's reputation for excellence by consistently receiving positive patient feedback.
- Scheduled and confirmed patient appointments.
- Designed dental report card to explain patient dental health status and treatment plans.
Receptionist
JMB Orthodontics and Children
01.2023 - 01.2023
- Review files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
SALES CONSULTANT
CHALLETBOUTIQUE
01.2021 - 01.2022
- Inventory control and handling of merchandise on the floor: organize the merchandise in the different branches and reception point according to the trend
- By controlling inventory on shelves and display points
- Customer service and attention offering advice on the latest fashion trends
- Provide information and other services such as managing returns and merchandise sections
- Deal with complaints in a patient and helpful manner
- Cash management: collecting the sale and registering it through a specific system managed by the boutique
- Social networks: Create content for the boutique's social networks, announce it and Track user interaction
- Update customer information in databases
- Maintain a clean and tidy environment in the store.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
DENTAL ASSISTANT
SPECIALIZED DENTAL GROUP
01.2021 - 01.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared patient x-rays and images for dentist review.
- Scheduled and confirmed patient appointments.
MEDICAL ASSISTANT
CULTURAL TECHNICAL INSTITUTE
01.2020 - 01.2021
- Attend to the reception of patients, organize, schedule and confirm appointments
- Interview patients and document basic medical history to complete and submit clinical documentation as needed
- Prepare and clean medical instruments
- Assist the doctor during medical examinations, perform venipunctures and others procedures (ECG, phlebotomy, etc.) Administer blood and urine samples from the patient and prepare them for their processing in the laboratory
- Maintain records of laboratory services.
ADMINISTRATIVE ASSISTANT
BALLETCOUPE SCHOOL
01.2019 - 01.2020
- Provide information about the academy's classes through media digital and face-to-face
- Scheduling of class programs
- Enroll new students
- Receives and manages payments from customers
- Teacher attendance record.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
MEDICAL ASSISTANT -
CULTURAL TECHNICAL INSTITUTE LLC
12.2021
Skills
- Teamwork
- Good listener
- Adaptability and flexibility
- Time Management
- Willing to learn under supervision
- MS Office (Word, PowerPoint, Excel)
Languages
Spanish
English
References
Upon Request
Hobbies
traveling
listening to music
working out
swimming
skiing
family
hanging out with friends
Timeline
DENTAL ASSISTANT
COEI CENTRO DE ODONTOLOGIA ESTÉTICAE IMPLANTOLOGY
01.2024 - 01.2024
Receptionist
JMB Orthodontics and Children
01.2023 - 01.2023
SALES CONSULTANT
CHALLETBOUTIQUE
01.2021 - 01.2022
DENTAL ASSISTANT
SPECIALIZED DENTAL GROUP
01.2021 - 01.2021
MEDICAL ASSISTANT
CULTURAL TECHNICAL INSTITUTE
01.2020 - 01.2021
ADMINISTRATIVE ASSISTANT
BALLETCOUPE SCHOOL
01.2019 - 01.2020
MEDICAL ASSISTANT -
CULTURAL TECHNICAL INSTITUTE LLC
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