Ana Haydeé Meza Flores
Metepec, Edo. De México
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate with strong organizational skills. Ready to help the team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Executive
Sparclean Marble
05.2023 - Current
- Provide continuous guidance and advisory support to clients from initial contact to project completion.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Expertise in preparing project estimates, generating invoices, and overseeing credential and insurance paperwork for each project.
- Prepared additional quotes for current clients to upsell products and services.
- Built relationships with customers and the community to promote long-term business growth.
- Contributed to team objectives in a fast-paced environment.
- Efficiently manage all resources within the realm of responsibility, including overseeing project-assigned personal.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Adjunct Professor
Instituto Tecnológico De Monterrey. Posgrado
01.2022 - 06.2023
- LiFe Department. (DHEA) Program
- Skills and Academic Strategies Development.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Customer Service & Sales Representative
LOLY In The Sky
04.2016 - 04.2020
- E-Commerce and Customer Service Analyst.
- Customer service through digital channels.
- Followed up with customers after completing sales to assess satisfaction.
- Processed customer orders and inquiries via phone, and email communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Data collection and customer feedback for databases.
Headhunter
NISSAN
08.2013 - 12.2013
- Recruitment and Selection, Contract Preparation, Internship Follow-up and Cycle Monitoring.
- Developed recruiting strategies to identify qualified candidates.
- Management Assistant.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Education
Bachelor of Science - Psicology
UAEM
Toluca, Edo De México07.2014
Skills
- Strong team player
- Positive attitude
- Responsible and dedicated
- Prospecting and Cold Calling
- Service Coordination
- Product and Service Sales
- Customer Relationships
- Account Management
- Verbal and Written Communication
- Negotiation and Persuasion
- Client Relationship-Building
- Promote Products
Certification
Diploma in Functional Analytical Therapy. University of Tlaxcala. 2022.
Diploma in Family Systemic Therapy. Feelink. 2022.
PCIC Diploma Tecnológico de Monterrey.
Languages
English
Bilingual or Proficient (C2)
Timeline
Account Executive
Sparclean Marble
05.2023 - Current
Adjunct Professor
Instituto Tecnológico De Monterrey. Posgrado
01.2022 - 06.2023
Customer Service & Sales Representative
LOLY In The Sky
04.2016 - 04.2020
Headhunter
NISSAN
08.2013 - 12.2013
Bachelor of Science - Psicology
UAEM
Similar Profiles
Philip MurrayPhilip Murray
Sales Associate at Creative Tile & Marble (DBA Abbate Tile & Marble)Sales Associate at Creative Tile & Marble (DBA Abbate Tile & Marble)
Orkhon ChinzorigtOrkhon Chinzorigt
Bookkeeping Assistant at Merrifield Granite And Marble LLCBookkeeping Assistant at Merrifield Granite And Marble LLC
Johnny LeonJohnny Leon
Operations Manager at South Stone Marble & GraniteOperations Manager at South Stone Marble & Granite