Anahi Godoy
El Paso, Texas
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and retention at Office Depot Office Max. Skilled in conflict resolution and customer service, adept at multitasking and problem-solving to exceed sales targets. Demonstrates strong teamwork and collaboration, significantly improving store visual appeal and customer engagement.
Overview
5
5
years of professional experience
Work History
Sales Associate
Office Depot Office Max
04.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Associate
Aeropostale
11.2019 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed and maintained strong customer relationships to drive repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to achieve monthly sales targets.
Education
Bachelor of Science - Biomedical Engineering
Universidad Autónoma De Ciudad Juárez
Ciudad Juárez, Chihuahua, Mexico05.2026
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Stocking and Receiving
- Client Service
- Conflict Resolution
- Reliable and Responsible
- Goal-Oriented
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Sales Associate
Office Depot Office Max
04.2021 - Current
Sales Associate
Aeropostale
11.2019 - 03.2021
Bachelor of Science - Biomedical Engineering
Universidad Autónoma De Ciudad Juárez
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